99 Adelaide Terrace
Perth WA 6000
Welcome to the AFA National Connect Tour 2019.
The year ahead will herald significant change as we continue our professional evolution. To kick off this year of action, we have two primary areas of focus in the Connect Tour.
Firstly, hot on the heels of the Royal Commission Final Report that is due to be delivered to the Governor-General on 1 February, the AFA will provide insights into the impact on the Financial Advice Profession, and the ways in which we will need to evolve our practices on both macro and micro business level. To complement these strategies, we have a range of high achievers sharing their insights on the delivery of outstanding customer experience. You’ll hear from Celebrity Service guru Geoff Ramm, and from our 2018 Rising Star and Excellence in Education Award winners. And of course, as always there is the opportunity to network with your peers and business partners.
Register now for our Connect Tour as together we ride the waves of change and build a better future for your clients, your business, and you.
Celebrity Service Interactive
‘Creating award winning ideas to stand out from the competition’
In 120 minutes you will be inspired and challenged to create your very own Celebrity Service moments. With the techniques shared you’ll be able to go back to your practice to generate fresh, creative ideas with your partners and work colleagues to deliver a greater client customer experience.
Following the morning keynote, this fully interactive session will ensure you walk away with the tools
and techniques to build and maintain customer service excellence throughout your business.