With the integration of Aviva well under way, MLC has confirmed its new executive team to drive the combined group’s insurance operations.
Reporting to MLC Executive General Manager of Insurance, Andrew Hagger, the new MLC insurance leadership team comprises:
- David Evans - General Manager, Direct, Alliances & Transformation
- Andrew Howard - General Manager, Group Insurance
- Sean McCormack - General Manager, Advice Product
- Graham Morrison - Technical Adviser
- Frank Lombardo - General Manager, Retail Insurance Operations
The new appointment is that of Mr Lombardo, to the newly-created position of General Manager, Retail Insurance Operations. He joins the MLC leadership team from Aviva, where he held the position of Group Director, Operations.
A key focus … in 2010 will be further building an industry leading position in customer service.
MLC has stated the importance of customer service as one of its key strategic priorities for 2010, with Mr Hagger commenting, “A key focus for our Retail Insurance Operations team in 2010 will be further building an industry leading position in customer service. This will be assisted by utilising innovative technology such as the RiskFirst new business and underwriting tool following the acquisition of Aviva Australia.”
“We remain committed to our philosophy of putting clients first and delivering insurance solutions that meet their needs in the most sustainable and affordable way,” added Mr Hagger.
riskinfo understands that as part of the ‘design phase’ of the Aviva/MLC integration process, MLC will be considering its options to open its popular Best Doctors service in future to Aviva clients holding trauma insurance policies (see previous riskinfo story: Best Doctors).
