Zurich’s latest Risk Pulse publication has reported a positive story about a claimant who experienced an extensive breast cancer treatment program before realising she was covered under an almost-forgotten trauma insurance policy. This story has found its way onto the public radio waves.
The claimant underwent tests and scans for breast cancer, a mastectomy and other operations and was also diagnosed with a second area of invasive cancer.
Only during her recovery phase did the claimant and her husband remember they had an inforce trauma policy, taken out when they bought their first home seven years previously.
Although covered under private health insurance, the claimant ceased work for a period of time and had to pay off other medical bills and out of pocket expenses.
A short while after submitting the claim, the proceeds from the policy were paid: ”… I looked at the account and there was all this money there. I thought the bank had made a mistake but then we realised it was from Zurich. We screamed, we cried, we were so happy,” said the claimant.
According to Zurich, the other good news about this story is that the claimant’s husband called a Melbourne radio station after listening to a negative on-air discussion about life insurance. He shared the story about his wife’s cancer experience and the value of the trauma claim to their family.
While a large number of advisers have their own good news claims stories, it is unusual for them to ever find their way into the public domain, as in this instance. The challenge for the industry - advisers, insurers and others, is to find more ways to share the good news of life insurance with the broader community.
One of the avenues to greater public awareness of the benefits of financial protection is via IFSA’s Lifewise program. Click here for more details.
