ING Announces 60 Enhancements

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ING says adviser feedback has shaped the latest update to its flagship OneCare risk products range and to other technology and service offerings.

According to an ING release, key enhancements include:

  • Enhancement to the disability definition within ING’s Income Secure product, now including a new 10 hour disability definition
  • $3 million maximum sum insured for Trauma Cover with Extended Needle Stick Benefit
  • Broader income protection cover for mining, oil and gas-related occupations – more than 70 new eligible occupations in these industries, including quarry workers and driller operators
  • Living Expense Cover – has increased its maximum sum insured to a $5000 monthly benefit to age 80 (ideal for homemakers and those unable to qualify for traditional income protection)

A raft of further enhancements, which span product, technology and underwriting services includes:

  • Removal of expiry of interim cover
  • Earlier commencement of the 12 month waiting period for cover buyback
  • Standard underwriting now available for farmers seeking age 65 Income Secure benefit
  • Database update of the OneCare Express medical practitioner lookup
  • Faster navigation for online applications through OneCare Express
  • Reduced underwriting delays through use of freeform text fields through OneCare Express
  • Cumulative premium comparisons now available for stepped and level premiums via ING’s Illustrator adviser software
  • Lump sum calculation facility available to determine total potential Income Secure benefits payable via Illustrator

Commenting on the influence from advisers in shaping these enhancements, ING’s Head of Product, Marketing and Reinsurance for Insurance, Gerard Kerr, said: “This commitment to listen and act on feedback is the foundation of how we maintain an industry leading offering.”