October 9, 2017
Specialist risk advice practice Australian Financial Risk Management (AFRM) has launched a claims advocacy service for retail and group insurance policy holders.
The service has been developed in conjunction with claims administration specialists, Gallagher Bassett, will operate under its own brand as AFRM Claims Advocacy (ACA) and be headed by AFRM, General Manager – Victoria, Rob Vitnell, as ACA Founding Director.
Retail life insurance clients who use the service will be charged a fee for service, which Vitnell said “…would be a miniscule percentage of the figures lawyers are charging”.
Costs for super funds members were still being finalised with Vitnell stating ACA was negotiating partnership with super funds who wanted to offer the service to fund members.
…clients who use the service will be charged a fee for service, which “…would be a miniscule percentage of the figures lawyers are charging”…
Clients using the service will be provided with a Claims Advocate who will assist with a claim, provide resources and build a support network using AFRM’s claims experience and Gallagher Bassett’s return-to-work capabilities.
Vitnell said there was an “…opportunity to provide a more complete customer-service approach to insurance” and ACA was designed to meet that opportunity in the area of claims, particularly for policyholders lacking adequate claims advice or advocacy.
“We put the customer at the centre of everything we do. ACA aims to give policyholders the best support and advice in their time of need, which we believe will enable them to achieve better financial and wealth outcomes,” Vitnell said.
Gallagher Bassett Managing Director – Australia, John McNamara said the service would be valuable to claimants suffering financial and emotional stress and ACA would vet claims to ensure those which were valid were passed onto an insurer.