IOOF Appoints New Head of Advice Standards

IOOF has appointed a former Australian Unity senior executive to the newly created role of Head of Adviser Standards, Client Care and Retention.

IOOF Head of Adviser Standards, Client Care and Retention, Mark Horton Andrews

Mark Horton Andrews, who was previously Executive Manager, Investments at Australian Unity joined IOOF in the new role on 15 January.

He will oversee the Compliance and Professional Standards, Customer Care and Resolutions & Data Integrity, Member Services and Adviser Administration teams at IOOF.

IOOF Group General Manager, Client & Process, Frank Lombardo said the appointment would enhance IOOF’s commitment to client service and quality advice and it was “…pleased to have attracted someone of Mark’s calibre given his strong track record in financial services and passion for quality advice”.

Horton Andrews left Australian Unity in mid-2017 and held a number of roles focused on investments and product during his 10 years with the company, and prior to that was Product and Technical Manager with Aviva Australia. He has also worked as a Senior Lawyer with ASIC

His appointment follows recent news that IOOF purchased the advice and investments business of ANZ for $975 million (see: ANZ Wealth to Keep Insurance on the Table), adding around 700 advisers to the IOOF group.