August 21, 2018
TAL will promote awareness of mental ill-health in young people after it entered into a new partnership with an Australian research organisation which provides training, education and services in that area.
The life insurer announced that, via the TAL Community Foundation, it would join with Orygen to raise awareness of mental health issues, and had become the first corporate life insurance partner to work with the group.
According to Orygen, mental ill-health is the number one health issue facing young people worldwide, contributing 45 per cent of the overall burden of illness in those aged between 10 and 24 years.
TAL Group CEO and Managing Director, Brett Clark said mental health was one of three focus areas of the Foundation and the partnership brought together two organisations with a shared commitment to supporting the mental health of the Australian community.
“Mental health is a topic of national importance for Australia and an important focus for TAL…and an area where we intend to lead the industry, challenging and changing how we handle mental health as an employer and as a life insurer,” Clark said.
“We are proud to be partnering with a leading organisation that is driving reform in youth mental health in Australia and globally. I hope that together we can contribute to improving care for young people with mental health conditions and the support provided to their families,” he said.
In other TAL news, the life insurer has appointed a new senior staffer to oversee its underwriting and administration processes across all of its distribution channels.
TAL stated that Matt Paterson had taken on the role of TAL General Manager, Customer Operations and Underwriting, and would be responsible for overseeing the management, delivery and execution of core customer administration processes and underwriting for direct, group and retail insurance.
Paterson joins TAL with a background in customer operations having spent 12 years with ING and four years with Vodafone managing the managing the company’s onshore and offshore customer operations. Prior to joining TAL, he was a Principal at Limebridge Australia and worked with a number of large organisations to improve sales and service interactions with their customers.
TAL Chief Operating Officer, Justin Delaney, said Paterson’s experience in financial services, which includes working with digital and and traditional front and back office operations, as well as program management and process optimization would enhance TAL’s customer experience.
“We have every confidence that Matt’s depth of experience will ideally position him to drive and enhance TAL’s continuous improvement of our customer experience,” he said.