MetLife Australia has recruited a new Chief Distribution Officer, while at the same time creating a new role for its first Chief Customer & Marketing Officer.
Michael Mulholland joins the insurer as its new Chief Distribution Officer, where he will be responsible, among other metrics, for driving business growth.
According to a release from MetLife, Mulholland has over 25 years experience in financial services in group and retail sales roles, where he was most recently the EGM, Growth, Advice & Marketing at Sunsuper. Prior to Sunsuper, Mulholland held a variety of senior positions within NAB Wealth, including Head of Insurance Sales at MLC.
Mulholland replaces incumbent, Chesne Stafford, who has been appointed to the new role of Chief Customer & Marketing Officer. MetLife says this role has been created to expand MetLife’s customer centred approach and elevate the role of customer in the business.
MetLife Australia’s new Chief Executive Officer, Richard Nunn, noted: “These appointments are a boost to our bench strength in customer and marketing, and sales and distribution. We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers.
These two appointments are effective from 1 July and follow Nunn’s commencement at MetLife last month 2019 (see: MetLife Announces New CEO).
