Category | Claims

MLC Appoints New Head of Claims

MLC Life Insurance has appointed the Chief Executive Office of AIA New Zealand, Natalie Cameron, as its new Chief Claims Officer. (more…)

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0 · June 20, 2017 in Appointments, Claims, Company News  

Annual Life Insurance Claims Pass $9 Billion for First Time

The life insurance sector has continued to reach record levels of claims being paid with new data revealing claims payments during 2016 passed the $9 billion mark for the first time. (more…)

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7 · June 6, 2017 in Claims, Products  

ASIC Releases Commission and Clawback Instrument

ASIC has released the regulatory instrument which will set the commission caps and claw-back arrangements under the Life Insurance Framework (LIF) reforms. (more…)

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0 · June 5, 2017 in Claims, Compliance & Regulation, Products, Remuneration  

MLC Launches New Claims Technology Platform

MLC Life Insurance has launched a new cloud-based automated claims processing solution. (more…)

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0 · May 30, 2017 in Claims  

Claim Time – Advisers Seek Greater Clarity

Advisers have delivered a clear verdict in responding to our latest poll question on whether there needs to be more clarity around the respective roles of advisers and insurers at claim time. (more…)

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3 · May 23, 2017 in Claims, Polls  

Genetic Testing Looms as Emerging Risk to Insurance Models

Genetic tests are unlikely to create problems for life insurers for the immediate future as they are not entirely reliable at present and may be challenged in court by policy holders. (more…)

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0 · May 23, 2017 in Claims, Products, Technology  

Adviser Roles Not Clearly Understood by Policy Holders

Financial advisers and life insurers may need to consider working more closely together in managing expectations of policy-holders with new research finding many already expect a joint effort in applying for a policy and when making a claim. (more…)

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1 · May 16, 2017 in Claims, General, Products, Services  

The Role of the Adviser at Claim Time?

Our latest poll explores differing views held by advisers as to the level of involvement they should have, together with the insurer, at claim time… (more…)

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1 · May 16, 2017 in Claims, Polls  

CommInsure Enhances Underwriting with New Interview Service

CommInsure has released enhancements to its underwriting offer adding a new tele-interview service designed to gather all necessary information in a single call. (more…)

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0 · May 15, 2017 in Claims, Company News, Services, Technology  

CommInsure Refutes Altered Documents Claims

CommInsure has repeated its position that no documents were altered or missing within its claims tracking system and that internal and external investigations support that finding. (more…)

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0 · May 12, 2017 in Claims, Company News