Category | Claims

AMP Cuts Claims Processing Time

AMP has reduced claims processing times to 36 hours for some of its life insurance claimants off the back of its Fast Track claims process. (more…)

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0 · December 14, 2017 in Claims, Services  

TAL Names New Head of Claims

TAL has appointed a new head of claims, promoting a current senior staffer based in South Africa to the role. (more…)

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0 · December 7, 2017 in Appointments, Claims, Company News  

Lack of Information Leading to Claims Scepticism

The lack of information on what occurs during a life insurance claim continues to cause stress for claimants and feeds into ongoing scepticism around life insurance, according to a claims specialist. (more…)

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3 · November 27, 2017 in Claims, Services  

BT Spends $1.6 Million on Return to Health Program

BT Financial Group has revealed it has spent $1.6 million in the past year as part of external rehabilitation support designed to return claimants to high levels of pre-claim health. (more…)

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0 · November 21, 2017 in Claims, Company News  

Regulators Confirm High Levels of Claims Acceptance

More than 90 per cent of life insurance claims lodged during 2016 were accepted by life insurance companies, according to new data released by APRA and ASIC. (more…)

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5 · November 9, 2017 in Claims  

OneCare Offers Mental Health Support to IP Claimants

ANZ Wealth will offer mental health support to OneCare customers who lodge income protection claims relating to depression or anxiety. (more…)

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0 · October 31, 2017 in Claims, Services  

Genetic Testing Could Increase Cost of Claims

The life insurance sector can no longer ignore genetic testing which has the potential to destabilise the sector and cause increases in the costs of claims, a new report released by the Actuaries Institute has claimed. (more…)

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1 · October 26, 2017 in Claims  

Life Insurance Inquiry Reporting Date Extended Again

The Parliamentary Joint Committee (PJC) Inquiry into the Life Insurance Industry will now release its final report in early December after it was granted a second extension to its reporting date by the Senate. (more…)

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0 · October 24, 2017 in Claims, Compliance & Regulation, Products, Superannuation, Underwriting  

Westpac to Face Class Action Over Premiums

Consumers who received life insurance advice from a Westpac aligned financial adviser and purchased a policy based on that advice have been encouraged to join a class action which claims the bank overcharged clients for their life insurance premiums. (more…)

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9 · October 16, 2017 in Claims, Company News, Compliance & Regulation, Products  

AFRM Launches Claims Advocacy Service

Specialist risk advice practice Australian Financial Risk Management (AFRM) has launched a claims advocacy service for retail and group insurance policy holders. (more…)

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9 · October 9, 2017 in Claims, Company News