Category | Claims


AFRM Launches Claims Advocacy Service

Specialist risk advice practice Australian Financial Risk Management (AFRM) has launched a claims advocacy service for retail and group insurance policy holders. (more…)

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8 · October 9, 2017 in Claims, Company News  

MetLife Launches Claim Tracker

MetLife has launched a digital claims tracking service for members of group life schemes and has signed its first superannuation fund to the service. (more…)

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0 · September 26, 2017 in Claims, Company News, Services  

AFA Seeks Clarity on ASIC Churn Comments

The AFA has called for clarity around reports on the quality of advice and the level of churning after conflicting messages have sent by ASIC in recent weeks. (more…)

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8 · September 19, 2017 in Associations, Claims, Compliance & Regulation  

Claims Are Not Rare Event – ASFA

Life insurance claims were not rare with around 1 in 20 people making a TPD or death benefit claim, according to the Association of Superannuation Funds of Australia (ASFA), which also claimed group life was a better vehicle for people to secure insurance. (more…)

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0 · September 18, 2017 in Claims, Superannuation  

Super Fund Offers Opt-In Insurance Arrangements

AustralianSuper will introduce an opt-in arrangement for life insurance for people joining the fund who are under 25, in an effort to stop account balance erosion. (more…)

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2 · September 18, 2017 in Claims, Products, Superannuation  

AIA Trials Mobile Claims Assistance for Serious Illness

AIA Australia has begun a pilot scheme to assist policyholders through the claims process by offering mobile, personalised assistance to those undergoing a serious illness or significant health event. (more…)

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1 · August 22, 2017 in Claims, Company News, Services  

APRA Says Claims Data Will Be Made Public

APRA has released an update on its claims data collection project stating it has collected the first batch of data and was likely to publish it in both aggregate and per insurer form. (more…)

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2 · July 25, 2017 in Claims, Compliance & Regulation  

MLC Life Launches Group Life Platform

MLC Life Insurance has continued its rollout of new life insurance related technology with the launch of a group insurance digital platform for superannuation funds. (more…)

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0 · July 25, 2017 in Claims, Company News, Superannuation, Technology  

Doctors Call for Tightening on Provision of Medical Records

The Royal Australian College of General Practitioners has called for a tightening of the patient records its GP members provide to life insurers. (more…)

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14 · July 21, 2017 in Claims, General, Underwriting  

ASIC Claims Some Insurers Were Aware of Churning

ASIC has admitted that some life insurance companies are aware of which advisers have been churning despite the latter not taking any action on the matter. (more…)

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9 · July 4, 2017 in Claims, Remuneration