Category | Claims


ClearView to Pay $1.5M for Poor Direct Life Sales Tactics

ClearView Life will refund $1.5 million to consumers who were sold policies over the phone after ASIC found it used unfair and high pressure sales practices when selling the products directly to consumers. (more…)

Continue Reading
8 · February 6, 2018 in Claims, Compliance & Regulation, Products  

AMP Focuses on ‘Good Work’ to Boost Claimant Recovery

AMP has increased its focus on returning people to ‘good work’, claiming the social connections and routines of work assist in the recovery of life insurance claimants. (more…)

Continue Reading
0 · February 1, 2018 in Claims  

AIA Calls For Insurers to Fund Rehabilitation Expenses

AIA Australia has added its voice to calls to allow life insurance companies to cover medical treatment and rehabilitation expenses, claiming that advances in treatment will allow people to return to work sooner. (more…)

Continue Reading
1 · January 23, 2018 in Claims, Compliance & Regulation, Services  

AIA Launches Cancer Wellness Program

AIA Australia has launched a return to wellness program for cancer patients under a new partnership with a global reinsurer and Australian occupational rehabilitation services provider. (more…)

Continue Reading
0 · January 12, 2018 in Claims, Company News, Services, Soft Skills  

TAL Appoints Specialist Medical Advice Board

TAL has appointed a new medical Specialist Advisory Board to provide the insurer with guidance in complex claims cases and to assist it in annual reviews of its medical definitions. (more…)

Continue Reading
0 · January 11, 2018 in Claims, Services  

BT Adopts Electronic Medical Certificates

BT has become the first life insurer to adopt the use of electronic medical certificates (ecerts) as part of an ongoing drive to simplify the claims processes for claimants and their doctors. (more…)

Continue Reading
0 · January 9, 2018 in Claims, Company News  

CommInsure to Pay $300,000 Over Misleading Trauma Advertising

ASIC has concluded a long running investigation into the advertising of CommInsure life insurance products by requiring the insurer to pay $300,000 to a consumer insurance advice service. (more…)

Continue Reading
0 · December 18, 2017 in Claims, Compliance & Regulation  

AMP Cuts Claims Processing Time

AMP has reduced claims processing times to 36 hours for some of its life insurance claimants off the back of its Fast Track claims process. (more…)

Continue Reading
0 · December 14, 2017 in Claims, Services  

TAL Names New Head of Claims

TAL has appointed a new head of claims, promoting a current senior staffer based in South Africa to the role. (more…)

Continue Reading
0 · December 7, 2017 in Appointments, Claims, Company News  

Lack of Information Leading to Claims Scepticism

The lack of information on what occurs during a life insurance claim continues to cause stress for claimants and feeds into ongoing scepticism around life insurance, according to a claims specialist. (more…)

Continue Reading
3 · November 27, 2017 in Claims, Services