Category | Claims

MetLife and SuperFriend Pilot Claim Support Program

SuperFriend, a workplace mental health specialist, has been working with life insurance partner, MetLife Australia, to pilot a new program designed to provide enhanced support to customers navigating a claim. (more…)

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0 · October 11, 2019 in Claims, Company News, Services  

Mental Health Accounts for Nearly a Quarter of TPD Claims

Life insurers pay out more TPD claims stemming from mental health conditions than for any other cause, according to new data from the Financial Services Council and KPMG Australia. (more…)

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· October 5, 2019 in Associations, Claims  

ASIC Finds Consumer Credit Insurance Poor Value and Harming Consumers

ASIC’s review of the sale of consumer credit insurance (CCI) has found unacceptable sales practices, poor product design and significant remediation costs in CCI sold by major banks and lenders. (more…)

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· July 11, 2019 in Claims, Compliance & Regulation, Products  

Claims Data Will Impact Product Selection – Advisers

Our latest poll results suggest life company claims records will impact advisers’ selection of product solution for their clients. (more…)

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4 · July 9, 2019 in Claims, Polls  
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FSC Genetic Testing Moratorium Comes into Effect

Genetic tests are no longer a barrier for consumers seeking life insurance, following the implementation of the FSC’s Moratorium on genetic tests in life insurance on 1 July. (more…)

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· July 2, 2019 in Associations, Claims, Compliance & Regulation, General  

New Claims Data to Impact Product Selection?

Our latest poll asks you to consider whether new data now publicly available on life company claims comparisons may impact your future choice of product solution for your clients. (more…)

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1 · June 28, 2019 in Claims, Polls  
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APRA Releases ‘World-Leading’ Life Insurance Claims Data

APRA has released its Life Insurance Claims and Disputes data for the 2018 calendar year, in which the value of advised life insurance claims is evident, particularly for TPD claims. (more…)

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2 · June 28, 2019 in Claims, Compliance & Regulation  

OnePath Staff Receive Specialised Mental Health Training

In a move that reflects growing community expectations, OnePath has announced 200 of its claims team and other staff have been the recipients of specialised mental health and wellness training. (more…)

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0 · May 31, 2019 in Claims, Company News  
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BT Releases Cancer Assistance Program Results

BT has released the initial results for its Cancer Assistance Program (CAP), which it says is the first claims support program in Australia to focus on providing access to early intervention, tailored for life insurance clients who have been diagnosed with cancer. (more…)

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0 · April 9, 2019 in Claims, Company News  
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2018 CommInsure Claims Almost Reach $1Billion

CommInsure reports it paid out over $960 million in claims last year. (more…)

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· March 8, 2019 in Claims, Company News