Category | Claims


PJC Told Insurer-Funded Rehab Payments Would Increase Trust

Specialist claims management group, AFRM Claims Advocacy (ACA) has thrown its support behind calls for life insurers to be allowed to fund rehabilitation services, claiming it will improve consumer trust in the sector. (more…)

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1 · June 19, 2018 in Associations, Claims, Compliance & Regulation, Services  

Life Insurer Funded Treatments Would Benefit Thousands

New research has reinforced the call for life insurers to be allowed to fund rehabilitation costs not covered by private health insurance, claiming more than 10,000 people would benefit each year from life insurer funded services and treatments. (more…)

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0 · June 6, 2018 in Associations, Claims, Services  


FSC, Insurers to Take on Claims Data Collection

Life insurers are likely to take over the task of collecting and analysing claims and dispute data from ASIC and APRA, after the two regulators gave their support to a data gathering project presented by the FSC. (more…)

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2 · June 5, 2018 in Associations, Claims  

Launch of MLC Mental Health Initiative

MLC Life Insurance has chosen the 2018 Synchron Conference as the launching pad for the Australian introduction of its Mental Health Navigator initiative. (more…)

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0 · June 2, 2018 in Claims, Company News, Conferences and Events, Underwriting  

TAL to Provide Mental Health Coaching for Claims Staff

TAL will provide mental health coaching for senior staffers and claims managers as part of its efforts to assist policyholders working through claims related to mental illness. (more…)

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0 · May 22, 2018 in Claims, Services  


AIA Expands ‘Claims on Wheels’ Ahead of National Rollout

AIA Australia has expanded its Claims on Wheels initiative to cover a wider range of claims ahead of a national expansion of the program in the near future. (more…)

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0 · May 17, 2018 in Claims, Company News, Services  

ASIC Accepts EU from CBA Advice Businesses Over Fees For No Service

ASIC has accepted an enforceable undertaking (EU) from two financial advice business owned by the Commonwealth Bank in relation to a failure to provide annual reviews to more than 30,000 clients who had paid for them. (more…)

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0 · April 13, 2018 in Claims, Company News, Compliance & Regulation, Products, Services  

AIA Australia to Push For Insurers to Fund Mental Health Treatment

AIA Australia has thrown its weight behind calls to change legislation that would allow life insurers to fund early intervention and treatments for mental health conditions. (more…)

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1 · April 13, 2018 in Claims, Products, Services  

TAL to Offer Life Coaching For Mental Health Claimants

TAL will offer free life coaching services to people with income protection claims associated with depression or anxiety, as part of a new partnership with Remedy Healthcare. (more…)

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1 · April 10, 2018 in Claims, Company News, Services  

Legal Firm Alleges Insurers Breached Codes Multiple Times

Life insurers have breached their own code of practice more than 700 times in six months and should face harsher penalties under ASIC enforced codes for failing to do so, a large legal firm has claimed in its submission to the Banking Royal Commission. (more…)

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7 · April 6, 2018 in Associations, Claims, Compliance & Regulation, Products