OnePath’s national roadshow is under way this week, where advisers are being presented with the insurer’s latest initiatives supporting its OneCare range of insurance solutions.
OnePath says the specific product, service and technology enhancements that have been introduced reflect an ‘outside/in’ philosophy, where consumer and adviser feedback have combined to dictate the direction of this product and services upgrade.
BT Financial Group is now offering a telephone-based service for trauma claims.
Advisers have indicated they believe life companies can do more when it comes to dealing with clients who have mental illness or have experienced mental illness in the past.
By a margin of two to one, advisers have answered ‘no’ to our poll question:
Are you generally satisfied with how your preferred insurers manage underwriting and claims processes for Australians where mental illness is a factor?
Our latest poll is based on a recent finding that 25% of people who have experienced mental illness will not tell their insurer.
At a time when community attitudes towards mental illness appear to be maturing, we are interested to know how well you believe your preferred insurance providers are currently dealing with mental illness at underwriting and claim time:
A new project has been launched to help Australians with experience of mental illness be better informed and more empowered when considering insurance products.
AMP has highlighted that enhancements released in its latest risk products upgrade will be passed back to its existing policy holders with no accompanying pre-existing conditions clause.
This initiative appears to be exclusive to AMP, and has been used by the insurer to emphasise the additional value of the product enhancements it has made in this update, which takes effect this month.
The risk store and IRESS have announced the latest Xplan Risk Researcher software version will, for the first time, include a claims management rating for advisers.
Life insurance claims processes could be transformed if insurers invest more in technology, according to a report from the UK.
The risk store has released its 2010 industry claims summary, revealing a significant increase in claims paid across the four key product categories.
The risk store’s new Claims Management Analysis Programme (C-MAP) initiative is gaining traction in the market, with the company reporting another two life insurers have signed up to the programme.
