Category | Claims

OnePath Staff Receive Specialised Mental Health Training

In a move that reflects growing community expectations, OnePath has announced 200 of its claims team and other staff have been the recipients of specialised mental health and wellness training. (more…)

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0 · May 31, 2019 in Claims, Company News  

BT Releases Cancer Assistance Program Results

BT has released the initial results for its Cancer Assistance Program (CAP), which it says is the first claims support program in Australia to focus on providing access to early intervention, tailored for life insurance clients who have been diagnosed with cancer. (more…)

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0 · April 9, 2019 in Claims, Company News  

2018 CommInsure Claims Almost Reach $1Billion

CommInsure reports it paid out over $960 million in claims last year. (more…)

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· March 8, 2019 in Claims, Company News  

Government Progressing Removal of Claims Handling Exemption

The Coalition Government has released a consultation paper on removing the exemption of insurance claims handling from the definition of ‘financial service’ under the Corporations Act. (more…)

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0 · March 4, 2019 in Claims, Compliance & Regulation  

Integrated Data Tools to Speed Claims Process

Health care services facilitator Unified Healthcare Group (UHG) has partnered with a claims management software provider to greater access to medical information and records to reduce the time required to process a life insurance claim. (more…)

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0 · December 11, 2018 in Claims, Technology  

Claims Processing Still Too Slow For Policyholders

Further work needs to be done to increase the speed of the processing of life insurance claims, according to a number of consumer reviews collated by an online insurance comparison and information website. (more…)

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1 · December 11, 2018 in Claims, Products, Services  

Consumers Unwilling to Subsidise Genetic Test Affected Premiums

Around 50 percent of consumers believe life insurance premiums should be based on the likelihood of making a claim but nearly two third have rejected the idea of paying higher premiums to subsidise people with an adverse genetic test result, according to the FSC. (more…)

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1 · December 9, 2018 in Associations, Claims  

OnePath Named as Consumer’s Choice

OnePath has been named as the leading life insurer among consumer policy holders and claimants at the third annual Consumer Choice Awards. (more…)

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0 · November 16, 2018 in Associations, Claims, Conferences and Events, Products  

Revised FSC Life Code to Cover All Distribution Channels

The Financial Services Council (FSC) has released a draft of the second version of its Life Insurance Code of Practice (LICP) which it intends will apply to all distributors of the products of a life insurer. (more…)

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0 · November 13, 2018 in Associations, Claims, Compliance & Regulation, Products, Remuneration, Services, Underwriting  

PJC Rejects Proposal for Insurer Funded Rehabilitation

A proposal to allow life insurers to pay for treatments not covered by health insurance or Medicare has been rejected by a Parliamentary Joint Committee (PJC), which claimed it could create conflicts of interest and may disadvantage consumers. (more…)

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0 · October 25, 2018 in Associations, Claims, Products, Services