A slight decline in term insurance claims paid last year has been mostly offset by higher claim benefits paid across TPD, trauma and income protection insurance, according to the risk store’s 2009 industry claims data.
Category: Claims
‘What if it was me?’ Test for Advisers
May 2, 2010 – 11:49 pm
Advisers should be asking themselves ”What if it was me?”, when it comes to putting in the extra yard for clients at claim time, according to leading Adelaide adviser, Mark Thompson.
MLC Online Service Upgrade
April 27, 2010 – 10:43 am
MLC has released a new version of its Group Insurance online management tools, its second major upgrade in the last few years.
Intended to provide advisers, scheme administrators and plan members with faster service and easy access to all policy information, the updated system offers:
Good News Claims Story
April 21, 2010 – 9:41 am
Zurich’s latest Risk Pulse publication has reported a positive story about a claimant who experienced an extensive breast cancer treatment program before realising she was covered under an almost-forgotten trauma insurance policy. This story has found its way onto the public radio waves.
New AIA Claims Tracking Service
March 22, 2010 – 3:46 pm
AIA Australia (AIA) has announced the launch of a new online Claims Tracking tool, intended to enhance the claims experience for advisers and their clients.
Largest Ever Claims Experience Study
December 15, 2009 – 7:44 am
IFSA and KPMG Actuaries have released the results of the largest ever investigation into life insurance claims experience, with the results confirming established rating factors.
MLC Australian First - Launch of Best Doctors Service
November 2, 2009 – 9:00 am
MLC has launched a new, value-added service into the Australian life insurance market, called Best Doctors.
Best Doctors provides eligible MLC critical illness policy holders and their immediate family with access to world class medical advice whenever it is needed.
Diabetes Danger Signs - What Your Clients Should Know
July 20, 2009 – 11:34 am
CommInsure has released an excellent summary for advisers on the impact of Diabetes on Australians and what can be done to improve an individual’s diabetic risk profile.
Strong Call for Insurers to Release More Claims Information
July 14, 2009 – 3:54 pm
Advisers have given the strongest possible message to insurance companies that access to more claims information will add value to their business and their client relationships.
Latest Poll - The Value of More Claims Information
July 7, 2009 – 10:08 pm
The release of the risk store’s 2008 industry claims statistics forms the basis of our latest riskinfo poll.
We want to know whether your client engagement would be enhanced if you were able to access more information from the life companies that highlights the nature and extent of claims paid to Australians.
