{"id":13137,"date":"2011-11-08T23:59:39","date_gmt":"2011-11-08T13:59:39","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=13137"},"modified":"2025-09-02T11:34:58","modified_gmt":"2025-09-02T01:34:58","slug":"life-company-claims-ratings-to-be-included-in-new-adviser-research","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2011\/11\/08\/life-company-claims-ratings-to-be-included-in-new-adviser-research\/","title":{"rendered":"Life Company Claims Ratings to be Included in New Adviser Research"},"content":{"rendered":"

The risk store<\/a> and IRESS<\/a>\u00a0have announced the latest Xplan Risk Researcher software version\u00a0will, for the first time, include a claims management rating for advisers.<\/p>\n

This rating process, taken from the risk store’s Claims Management Analysis Programme (C-MAP<\/a>) initiative,\u00a0delivers\u00a0a detailed analysis\u00a0for advisers of the way an insurer manages claims, which can then be used as a basis on which\u00a0to monitor the quality of the claimant’s experience at claim time.<\/p>\n

C-MAP is the brain child of risk store founder, Sue Laing<\/strong>, who identified a gap that existed\u00a0in the area of benchmarking life company claims services from the point of view of the claimant: “It’s very possible to be paid a claim and have a lousy experience along the way,” says Ms Laing. “It’s also possible to be denied a claim but to be treated with exemplary attitude and service along the way to that denial.”<\/p>\n

… we rely too much on quoting percentages paid and give no attention to measuring and championing the quality of the experience<\/h6>\n

Ms Laing added that, “As an industry we rely too much on quoting percentages paid and give no attention to measuring and championing the quality of the experience.”<\/p>\n

From the IRESS perspective, the firm’s Head of Research Services, Louie Dimovski<\/strong>, commented “… any robust data that can legitimately and validly assist advisers in their choice of insurer is a worthwhile addition to the research output.”<\/p>\n

“We are confident that more insurers will undertake the C-MAP analysis and meanwhile advisers can choose if this is a critical element in their selection of insurer, or not,” added Mr Dimovski.<\/p>\n

risk store MD, Peter Wincott<\/strong>, noted that “At this point, BT and AIA Australia are the only retail insurers to have a current, publicly released C-MAP result in place and so they are the first to appear in the new [research software] column.”<\/p>\n","protected":false},"excerpt":{"rendered":"

The risk store and IRESS\u00a0have announced the latest Xplan Risk Researcher software version\u00a0will, for the first time, include a claims management rating for advisers.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,7],"tags":[7],"class_list":{"0":"post-13137","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-claims","7":"category-technology","8":"tag-technology"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/13137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=13137"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/13137\/revisions"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=13137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=13137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=13137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}