{"id":13423,"date":"2011-11-28T16:57:31","date_gmt":"2011-11-28T06:57:31","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=13423"},"modified":"2021-04-15T10:20:04","modified_gmt":"2021-04-15T00:20:04","slug":"metlife-announces-sms-initiative","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2011\/11\/28\/metlife-announces-sms-initiative\/","title":{"rendered":"MetLife Announces SMS Initiative"},"content":{"rendered":"<p>Customers will be sent reminders about their insurance cover via text message as part of a new initiative by MetLife.<\/p>\n<p><!--more-->The service enables MetLife&#8217;s group\u00a0risk partners&#8217; members to receive messages and reminders on their mobile phones from MetLife&#8217;s underwriters and claims assessors.<\/p>\n<p>Members will receive messages notifying them to expect a call from an unknown number, and remind them of appointments.<\/p>\n<p><strong>Tom Flood<\/strong>, Chief Administrative Officer, said the initiative complements MetLife&#8217;s recently launched tele-underwriting and tele-assessment claims service.\u00a0<\/p>\n<p>&#8220;People are busy and communicating via text message is immediate and can be highly effective, resulting in a decrease in our cycle times&#8221;, Mr Flood said.<\/p>\n<p>&#8220;We always want to challenge our service standard and provide the flexibility that makes it easy for our partners and their customers to do business with us.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers will be sent reminders about their insurance cover via text message as part of a new initiative by MetLife.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7],"tags":[],"class_list":["post-13423","post","type-post","status-publish","format-standard","category-services","category-technology"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/13423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=13423"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/13423\/revisions"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=13423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=13423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=13423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}