{"id":28960,"date":"2015-03-12T07:19:00","date_gmt":"2015-03-11T20:19:00","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=28960"},"modified":"2025-09-02T11:34:36","modified_gmt":"2025-09-02T01:34:36","slug":"macquaries-service-teams-make-it-two-in-a-row","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2015\/03\/12\/macquaries-service-teams-make-it-two-in-a-row\/","title":{"rendered":"Macquarie\u2019s Service Teams Make it Two in a Row"},"content":{"rendered":"

For the second year in a row, Macquarie has won all three Association of Financial Advisers\u2019 (AFA) Client Service Team Awards.<\/span><\/p>\n

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\"Macquarie's<\/a>
Macquarie’s Dr Sally Phillips accepted the awards on behalf of her team<\/figcaption><\/figure>\n

Presented jointly by the AFA, riskinfo and the Beddoes Institute, the Client Service Team Awards recognise the best underwriting, claims and business support teams in the life insurance industry. This is the third year the Awards have been presented, and the second year that Macquarie has won all three categories.<\/p>\n

Speaking to riskinfo at the event,\u00a0Macquarie Life\u2019s Head of Underwriting, Claims and Insurance Proposition,\u00a0Dr Sally Phillips<\/strong>, said she was surprised and delighted by the clean sweep.<\/p>\n

“I’m really looking forward to sharing this news with the rest of the team, particularly because these awards are voted for by advisers. The individuals in our claims, underwriting and sales teams usually only hear this kind of feedback call by call, but this shows how much their efforts are appreciated by the wider adviser and client market.<\/p>\n

“Choice, value and quality service is what we pride ourselves on delivering, and I’d like to thank all the advisers who voted in the awards for their acknowledgement.”<\/p>\n

The Client Service Team Awards are the result of around 2,000 survey responses from financial advisers which are then analysed by the Beddoes Institute. The winners are presented at the annual AFA Life Company of the Year Awards, which were held at Sydney\u2019s Westin Hotel on Wednesday 11 March.<\/p>\n

Commenting generally on the importance of the Awards, AFA CEO, Brad Fox<\/strong>, noted that the tripartite relationship between insurer, adviser and client is important for Australian societal outcomes.<\/p>\n

\u201cThe research into Australians that receive help from a financial adviser to organise their life insurance show clearly that they have far better protection in the event of death or health disaster. Advised clients have more than three times the death cover of non-advised Australians, and they have insurance contracts with far better terms and conditions \u2013 the evidence of the quality shows up at claim time when it really matters. Advised life insurance continues to deliver far better outcomes than direct insurance,\u201d Mr Fox said.<\/p>\n

TAL was named 2014 Life Company of the Year at the event. Click here<\/a> for more details.<\/p>\n

Client Service Team Awards<\/strong><\/span><\/p>\n

Underwriting Team of the Year<\/strong><\/p>\n