{"id":32783,"date":"2016-03-22T17:15:20","date_gmt":"2016-03-22T06:15:20","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=32783"},"modified":"2025-09-02T11:34:34","modified_gmt":"2025-09-02T01:34:34","slug":"licensee-calls-for-insurers-to-commit-to-obligations","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2016\/03\/22\/licensee-calls-for-insurers-to-commit-to-obligations\/","title":{"rendered":"Researcher Appeals For Insurers to Commit to Obligations"},"content":{"rendered":"<p>The head of a research group\u00a0has written to major life insurers requesting they detail how they are handling claims payments and seeking assurance the insurers are acting above current procedural and contractual obligations.<!--more--><\/p>\n<figure id=\"attachment_32784\" aria-describedby=\"caption-attachment-32784\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/03\/SDingjanWeb2.jpg\" rel=\"attachment wp-att-32784\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-32784\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/03\/SDingjanWeb2.jpg\" alt=\"LifeRisk Partners, Managing Director, Stephen Dingjan\" width=\"150\" height=\"181\" \/><\/a><figcaption id=\"caption-attachment-32784\" class=\"wp-caption-text\">LifeRisk Partners, Managing Director, Stephen Dingjan<\/figcaption><\/figure>\n<p>LifeRisk Partners, Managing Director, <strong>Stephen\u00a0Dingjan<\/strong> released the letter publicly, stating it would go on the group\u2019s website, along with any responses from insurers as part of efforts to restore confidence in the life insurance industry.<\/p>\n<p>In the letter Dingjan states that advisers and the product research they use rely on scoring based on insurance policy terms and conditions and the assumption claims will be paid promptly under those terms and conditions.<\/p>\n<p>He added that if researchers \u2013 LifeRisk Partners is part of LifeRisk Group which provides software and research to advisers and licensees \u2013 could not assume procedural fairness and adherence to contract law, what other measures would be made available so that products could be assessed on policy terms and conditions.<\/p>\n<p>\u201cIt is now over to each insurer to provide the appropriate commitments perhaps including a Code of Practice, in excess of current procedural fairness and contractual requirements including perhaps making reparations to clients and their advisers (Lawyers, Claims Advocates etc) if they fail to adhere these new enhanced standards,\u201d Dingjan said.<\/p>\n<h6>\u201cWe call on each insurer to reassure their clients, advisers and the researchers as soon as possible.&#8221;<\/h6>\n<p>\u201cWe call on each insurer to reassure their clients, advisers and the researchers as soon as possible. Motherhood statements are not what is required here but a real commitment to rise above the current situation in a thorough and professional manner to ensure that client expectations are met.\u201d<\/p>\n<p>He also stated that a failure to act was likely to result in advisers and researchers downplaying the validity of the terms and conditions of an insurer\u2019s products based on their belief as to how well the insurer will actually follow their own policy terms and conditions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The head of a research group\u00a0has written to major life insurers requesting they detail how they are handling claims payments and seeking assurance the insurers are acting above current procedural and contractual obligations.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,6],"tags":[],"class_list":{"0":"post-32783","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-claims","7":"category-dealer-groups"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/32783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=32783"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/32783\/revisions"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=32783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=32783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=32783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}