{"id":33794,"date":"2016-07-12T14:17:57","date_gmt":"2016-07-12T03:17:57","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=33794"},"modified":"2016-07-13T08:21:08","modified_gmt":"2016-07-12T21:21:08","slug":"aia-australian-open-adviser-self-service-portal","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2016\/07\/12\/aia-australian-open-adviser-self-service-portal\/","title":{"rendered":"AIA Australia Opens Adviser Self Service Portal"},"content":{"rendered":"<p>AIA Australia has opened a web-based self-service portal for financial advisers allowing them to make changes to client details.<!--more--><\/p>\n<figure id=\"attachment_33809\" aria-describedby=\"caption-attachment-33809\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/07\/Pina-Sciarrone-Head-Shots-378-2014-cropped.jpg\" rel=\"attachment wp-att-33809\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33809\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/07\/Pina-Sciarrone-Head-Shots-378-2014-cropped.jpg\" alt=\"AIA Australia, Chief Retail Insurance Officer, Pina Sciarrone\" width=\"150\" height=\"181\" \/><\/a><figcaption id=\"caption-attachment-33809\" class=\"wp-caption-text\">AIA Australia Chief Retail Insurance Officer, Pina Sciarrone<\/figcaption><\/figure>\n<p>The portal, which is accessible via the insurer\u2019s homepage, will allow advisers to make direct updates to the contact information and bank and credit card details of clients who in turn receive confirmation of any updates made to policy details.<\/p>\n<p>AIA Australia Chief Retail Insurance Officer, <strong>Pina Sciarrone<\/strong> said the portal was designed to deal with advisers\u2019 concerns about manual handling of information and reducing duplication and data entry error in the insurance administration process.<\/p>\n<p>Sciarrone said web-based self-service technology would continue to be used to streamline these processes for advisers and the duplication of data entry, such as keying client information, was a basic roadblock to efficiency for advisers and their staff.<\/p>\n<p>\u201cWhen a financial adviser or practice staff member is able to change and update client information direct to the policy system of an insurer they feel in greater control of the administration process by removing duplication and errors,\u201d Sciarrone said.<\/p>\n<p>\u201cPractice principals want to make life easier for their practice administration staff and web-based self-service is one of the most efficient ways of enabling staff to take control over the administration process and streamline workflow.\u201d<\/p>\n<p>Other insurers have also moved into the self-service portal space with Zurich rebranding and relaunching its risk adviser portal in May, while TAL revamped its online group life insurance service in the same month, and\u00a0ClearView launched an online policy reporting service in March.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AIA Australia has opened a web-based self-service portal for financial advisers allowing them to make changes to client details.<\/p>\n","protected":false},"author":3,"featured_media":33827,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,4,5,7],"tags":[4247],"class_list":{"0":"post-33794","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-company-news","8":"category-products","9":"category-services","10":"category-technology","11":"tag-feature"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/33794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=33794"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/33794\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/33827"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=33794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=33794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=33794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}