{"id":38590,"date":"2017-10-09T22:00:51","date_gmt":"2017-10-09T12:00:51","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=38590"},"modified":"2025-09-02T11:33:59","modified_gmt":"2025-09-02T01:33:59","slug":"afrm-launches-claims-advocacy-service","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2017\/10\/09\/afrm-launches-claims-advocacy-service\/","title":{"rendered":"AFRM Launches Claims Advocacy Service"},"content":{"rendered":"<p>Specialist risk advice practice Australian Financial Risk Management (AFRM) has launched a claims advocacy service for retail and group insurance policy holders.<!--more--><\/p>\n<figure id=\"attachment_38591\" aria-describedby=\"caption-attachment-38591\" style=\"width: 151px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2017\/10\/ResizedImage200222-Rob2.jpg\" rel=\"attachment wp-att-38591\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38591\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2017\/10\/ResizedImage200222-Rob2.jpg\" alt=\"ACA Founding Director, Rob Vitnell\" width=\"151\" height=\"180\" \/><\/a><figcaption id=\"caption-attachment-38591\" class=\"wp-caption-text\">ACA Founding Director, Rob Vitnell<\/figcaption><\/figure>\n<p>The service has been developed in conjunction with claims administration specialists, Gallagher Bassett, will operate under its own brand as AFRM Claims Advocacy (ACA) and be headed by AFRM, General Manager \u2013 Victoria, <strong>Rob Vitnell<\/strong>, as ACA Founding Director.<\/p>\n<p>Retail life insurance clients who use the service will be charged a fee for service, which Vitnell said &#8220;&#8230;would be a miniscule percentage of the figures lawyers are charging&#8221;.<\/p>\n<p>Costs for super funds members were still being finalised with Vitnell stating ACA was negotiating partnership with super funds who wanted to offer the service to fund members.<\/p>\n<h6>\u00a0&#8230;clients who use the service will be charged a fee for service, which \u201c\u2026would be a miniscule percentage of the figures lawyers are charging\u201d&#8230;<\/h6>\n<p>Clients using the service will be provided with a Claims Advocate who will assist with a claim, provide resources and build a support network using AFRM\u2019s claims experience and Gallagher Bassett\u2019s return-to-work capabilities.<\/p>\n<p>Vitnell said there was an \u201c\u2026opportunity to provide a more complete customer-service approach to insurance\u201d and ACA was designed to meet that opportunity in the area of claims, particularly for policyholders lacking adequate claims advice or advocacy.<\/p>\n<p>\u201cWe put the customer at the centre of everything we do. ACA aims to give policyholders the best support and advice in their time of need, which we believe will enable them to achieve better financial and wealth outcomes,\u201d Vitnell said.<\/p>\n<p>Gallagher Bassett Managing Director &#8211; Australia, <strong>John McNamara<\/strong> said the service would be valuable to claimants suffering financial and emotional stress and ACA would vet claims to ensure those which were valid were passed onto an insurer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Specialist risk advice practice Australian Financial Risk Management (AFRM) has launched a claims advocacy service for retail and group insurance policy holders.<\/p>\n","protected":false},"author":3,"featured_media":38646,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,48],"tags":[4247],"class_list":["post-38590","post","type-post","status-publish","format-standard","has-post-thumbnail","category-claims","category-company-news","tag-feature"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/38590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=38590"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/38590\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/38646"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=38590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=38590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=38590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}