{"id":39051,"date":"2017-11-17T11:56:31","date_gmt":"2017-11-17T00:56:31","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=39051"},"modified":"2017-11-22T08:04:37","modified_gmt":"2017-11-21T21:04:37","slug":"zurich-named-as-top-choice-by-consumers","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2017\/11\/17\/zurich-named-as-top-choice-by-consumers\/","title":{"rendered":"Zurich Top Choice For Consumers"},"content":{"rendered":"

Zurich has been named as the preferred choice of life insurance policy holders, winning the top award at the second annual Consumer Choice Awards<\/a>.<\/p>\n

\"\"<\/a>
Beddoes Institute Director, Dr Rebecca Sheils<\/figcaption><\/figure>\n

The Awards, which are a joint initiative of the AFA and the Beddoes Institute, named Zurich as the 2017 Consumer\u2019s Choice, a title won by BT Financial Group in last year\u2019s inaugural awards.<\/p>\n

Zurich was also named as the winner in the Most Satisfied Customer and Best Consumer Advocacy categories and was a finalist in the Value for Money, Best New Customer Service and Focus on Early Intervention Awards.<\/p>\n

BT Financial Group, which had a very strong showing in last year\u2019s awards (see: BTFG Sweeps Consumer Choice Awards<\/a>) won three award categories \u2013 Best Application Process, Best Claims Staff and Return to Health and Wellness, and was a finalist in a fourth category – Best Turnaround Time.<\/p>\n

“It\u2019s one thing to be good in certain areas but it\u2019s an entirely different thing to be consistently excellent in everything…”<\/h6>\n

Other insurers to receive an award were MLC Life for Best New Customer Service and Focus on Early Intervention, AMP for Value for Money and OnePath for Best Turnaround Time.<\/p>\n

The Awards have three sections including the overall Consumer Choice Award – which recognises the insurer that excelled at servicing policyholders and delivering on promises to claimants – and the Policyholder Choice Awards and the Claimant Choice Awards.<\/p>\n

The Policyholder Choice Awards recognised outstanding customer service and education, health and wellness programs, communication and other consumer-focused initiatives conducted by insurers, while the Claimant Choice Awards recognised outstanding service of IP, Trauma and TPD claimants, including claims processing, early intervention, support and holistic care.<\/p>\n

Beddoes Institute Director, Dr Rebecca Sheils<\/strong> said insurers were listening to large groups of consumers on an ongoing basis and had begun to prioritise where they could improve their services to meet customer needs.<\/p>\n

\u201cThis year marks an unprecedented level of inter-company engagement with the Awards.\u00a0 It\u2019s encouraging that so many insurers are pursuing excellence in servicing claimants and policyholders.\u00a0 It\u2019s one thing to be good in certain areas but it\u2019s an entirely different thing to be consistently excellent in everything, and this is what we are starting to see,\u201d Sheils said.<\/p>\n

Consumers Choice Award<\/strong><\/p>\n

    \n
  • Winner: <\/strong>Zurich<\/li>\n
  • Finalists OnePath, AMP, MLC Life<\/li>\n<\/ul>\n

    Policyholder Choice Awards<\/strong><\/p>\n

    Value for Money<\/span><\/p>\n

      \n
    • Winner: AMP<\/li>\n
    • Finalists: Zurich, OnePath<\/li>\n<\/ul>\n

      Best New Customer Service<\/span><\/p>\n

        \n
      • Winner: MLC Life<\/li>\n
      • Finalists: AMP, Zurich<\/li>\n<\/ul>\n

        Most Satisfied Customer<\/span><\/p>\n

          \n
        • Winner: Zurich<\/li>\n
        • Finalists: AMP, OnePath<\/li>\n<\/ul>\n

          Claimant Choice Awards<\/strong><\/p>\n

          Best Application Process<\/span><\/p>\n

            \n
          • Winner: BT Financial Group<\/li>\n
          • Finalist: OnePath<\/li>\n<\/ul>\n

            Best Turnaround Time<\/span><\/p>\n

              \n
            • Winner: OnePath<\/li>\n
            • Finalists: BT Financial Group, MLC Life<\/li>\n<\/ul>\n

              Best Claims Staff<\/span><\/p>\n

                \n
              • Winner: BT Financial Group<\/li>\n
              • Finalists: OnePath<\/li>\n<\/ul>\n

                Return to Health and Wellness<\/span><\/p>\n

                  \n
                • Winner: BT Financial Group<\/li>\n<\/ul>\n

                  Focus on Early Intervention<\/span><\/p>\n

                    \n
                  • Winner: MLC Life<\/li>\n
                  • Finalists: Zurich, OnePath<\/li>\n<\/ul>\n

                    Greatest Gain in Advocacy<\/span><\/p>\n

                      \n
                    • Winner: Zurich<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                      Zurich has been named as the preferred choice of life insurance policy holders, winning the top award at the second annual Consumer Choice Awards.<\/p>\n","protected":false},"author":3,"featured_media":39095,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[282,48,241],"tags":[4247],"class_list":["post-39051","post","type-post","status-publish","format-standard","has-post-thumbnail","category-associations","category-company-news","category-conferences-and-events","tag-feature"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/39051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=39051"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/39051\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/39095"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=39051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=39051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=39051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}