{"id":41687,"date":"2018-07-31T20:14:08","date_gmt":"2018-07-31T10:14:08","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=41687"},"modified":"2025-09-02T11:33:56","modified_gmt":"2025-09-02T01:33:56","slug":"outsourcing-your-clients-claims","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2018\/07\/31\/outsourcing-your-clients-claims\/","title":{"rendered":"Outsourcing Your Clients&#8217; Claims?"},"content":{"rendered":"<div id=\"polls-203\" class=\"wp-polls\">\n\t\t<div class=\"pollHeader\"><strong>Would you consider outsourcing your clients' claims to an advocacy service in order to devote more time to building your business?<\/strong><\/div><div id=\"polls-203-ans\" class=\"wp-polls-ans\"><ul class=\"wp-polls-ul\">\n\t\t<li>No <small>(85%)<\/small><div class=\"pollbar\" style=\"width: 85%\" title=\"No (85% | 92 Votes)\"><\/div><\/li>\n\t\t<li>Yes <small>(13%)<\/small><div class=\"pollbar\" style=\"width: 13%\" title=\"Yes (13% | 14 Votes)\"><\/div><\/li>\n\t\t<li>Not sure <small>(2%)<\/small><div class=\"pollbar\" style=\"width: 2%\" title=\"Not sure (2% | 2 Votes)\"><\/div><\/li>\n\t\t<\/ul><div style=\"text-align: center\"><\/div><\/div>\n\t\t<input type=\"hidden\" id=\"poll_203_nonce\" name=\"wp-polls-nonce\" value=\"648df43be0\" \/>\n<\/div>\n\n<p>Our latest poll is seeking your view on the prospect of outsourcing your clients&#8217; claims processes to a third party.<\/p>\n<p><!--more-->We&#8217;re asking you this question following a report that risk specialist firm Australian Financial Risk Management&#8217;s claims advocacy service (<a href=\"https:\/\/www.afrmclaimsadvocacy.com\/\" target=\"_blank\" rel=\"noopener\">ACA<\/a>) is experiencing success in delivering its advocacy services on behalf of a growing number of advisers and advice businesses (see: <a href=\"https:\/\/riskinfo.com.au\/news\/2018\/07\/31\/lack-of-bandwidth-driving-advisers-to-claims-services\/\" target=\"_blank\" rel=\"noopener\">Lack of Time Driving Advisers to Claims Services<\/a>).<\/p>\n<h6>Time appears to be of the essence in this conversation&#8230;<\/h6>\n<p>Time appears to be of the essence in this conversation. Quite simply, it appears some advisers and advice firms prefer to hand their clients&#8217; claims to a business purpose-built to represent the client&#8217;s interests in the claims process; such advocacy services being borne from within the industry, as is the case with ACA, rather than external advocates such as specialist legal firms.<\/p>\n<p>Outsourcing their clients&#8217; claims to a third party may be a non-negotiable for many advisers, who see this service as an integral and fundamental way in which they deliver value to their clients &#8211; where they stand beside their clients at a time when they&#8217;re needed the most. Is this you?<\/p>\n<p>Yet, claims advocacy services are on the rise; ACA being one of several services which have emerged from within the sector itself over the last few years, clearly reflecting an emerging demand.<\/p>\n<p>We&#8217;d love to get your take on this emerging trend and whether you are or would be, prepared to consider it for your own clients.<\/p>\n<p>Tell us what you think and we&#8217;ll report back next week.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our latest poll is seeking your view on the prospect of outsourcing your clients&#8217; claims processes to a third party.<\/p>\n","protected":false},"author":3,"featured_media":41714,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,49],"tags":[4247],"class_list":["post-41687","post","type-post","status-publish","format-standard","has-post-thumbnail","category-claims","category-polls","tag-feature"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/41687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=41687"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/41687\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/41714"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=41687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=41687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=41687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}