{"id":46201,"date":"2019-08-30T18:09:13","date_gmt":"2019-08-30T08:09:13","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=46201"},"modified":"2019-09-04T07:17:45","modified_gmt":"2019-09-03T21:17:45","slug":"onepath-launches-customer-engagement-program","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2019\/08\/30\/onepath-launches-customer-engagement-program\/","title":{"rendered":"OnePath Launches Customer Engagement Program"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">OnePath has launched a comprehensive customer engagement program which it claims will take insurance in Australia in a new direction, offering customers greater clarity over their insurance cover.<\/span><\/p>\n<p><!--more--><\/p>\n<figure id=\"attachment_45176\" aria-describedby=\"caption-attachment-45176\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/06\/Gerard-Kerr-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-45176\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/06\/Gerard-Kerr-2.jpg\" alt=\"\" width=\"150\" height=\"180\" \/><\/a><figcaption id=\"caption-attachment-45176\" class=\"wp-caption-text\"><span class=\"s1\">Head of Propositions and Group Insurance<\/span>, Gerard Kerr &#8230;a new chapter in insurance in Australia<\/figcaption><\/figure>\n<p class=\"p1\"><span class=\"s1\">\u2018The New Path\u2019 program includes next generation adviser and customer tools designed to engage, clarify, empower and reward insurance customers, making it more relevant to and valued by OnePath customers.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The tools include:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">OnePath Clarity \u2013 a policy education program delivered via a mobile friendly website, offering multi-media tools and content which can be distributed by financial advisers<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">My OnePath Life \u2013 a single sign-on customer self-service portal enabling customers to keep policy details up-to-date, track claim progress and access their policies and cover<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">OnePath Rewards \u2013 a health and rewards portal filled with educational content and tools to help customers live a healthy lifestyle, earn wellness points and cash-back rewards for groceries, fuel, and department store vouchers<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">The customer engagement program has been confirmed to roll out in phases over the coming months. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">OnePath stated that financial advisers will play an important role in its release and how customers engage and use the tools and content in the program. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Head of Propositions and Group Insurance, <strong>Gerard Kerr<\/strong>, says the launch of the program represented a \u2018new chapter\u2019 in insurance in Australia. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cWe want to change the way customers think of insurance, so while it is there to protect them for the unexpected, it i<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">s also about helping them maximise and protect their quality of life,\u201d said Kerr. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">He said OnePath aims to deliver clarity, control and commitment to both customers and their adviser and set a new course on client engagement and value.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAdvisers are looking for ways to deliver greater value to clients. We want to partner with advisers and give them the support tools they need to do this,\u201d he explained. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OnePath has launched a comprehensive customer engagement program which it claims will take insurance in Australia in a new direction, offering customers greater clarity over their insurance cover.<\/p>\n","protected":false},"author":20,"featured_media":46222,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[4247],"class_list":["post-46201","post","type-post","status-publish","format-standard","has-post-thumbnail","category-company-news","tag-feature"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/46201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=46201"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/46201\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/46222"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=46201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=46201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=46201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}