{"id":46935,"date":"2019-10-25T12:48:46","date_gmt":"2019-10-25T02:48:46","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=46935"},"modified":"2025-09-02T11:33:53","modified_gmt":"2025-09-02T01:33:53","slug":"tal-launches-claims-hub-for-customers","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2019\/10\/25\/tal-launches-claims-hub-for-customers\/","title":{"rendered":"TAL Launches Claims Hub for Customers"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">TAL has announced the launch of its Claims Hub, a digital platform designed to demystify the claims journey for customers and provide enhanced support to as they progress through the claims process.<\/span><\/p>\n<p><!--more--><\/p>\n<figure id=\"attachment_33258\" aria-describedby=\"caption-attachment-33258\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/05\/JennyOliver.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33258\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2016\/05\/JennyOliver.jpg\" alt=\"\" width=\"150\" height=\"180\" \/><\/a><figcaption id=\"caption-attachment-33258\" class=\"wp-caption-text\">TAL&#8217;s Jenny Oliver &#8230;demystifying the claims process for customers<\/figcaption><\/figure>\n<p class=\"p1\"><span class=\"s1\">The platform was developed to work alongside TAL\u2019s claims team, helping customers understand what to expect during claim time.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Customers will be able to view information around: <\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">TAL\u2019s claims paid<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Claims acceptance rates<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Explanations around why claims may be declined<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Frequently asked claims questions answered in video format<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">TAL Chief Claims Officer, <strong>Jenny Oliver<\/strong>, says recognising the claims process is a challenging time in any claimant\u2019s life, its Claims Hub was designed to help address some of those challenges and provide added clarity and confidence during claim time.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAdding to TAL\u2019s continuous claims improvement program, which aims to simplify all processes and provide certainty for our customers, the Claims Hub offers a platform of resources to help navigate the claims process and improve our customers\u2019 experience,\u201d Oliver said. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cPaying claims is at the heart of what we do. The Claims Hub adds an additional layer of education for our customers, providing them with easy-to-digest information and guidance around our products, the claims process and how to look after their health and wellbeing during claim time,\u201d she said.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.tal.com.au\/claims\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to view TAL\u2019s Claims Hub.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TAL has announced the launch of its Claims Hub, a digital platform designed to demystify the claims journey for customers and provide enhanced support to as they progress through the claims process.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,48,5,7],"tags":[7],"class_list":["post-46935","post","type-post","status-publish","format-standard","category-claims","category-company-news","category-services","category-technology","tag-technology"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/46935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=46935"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/46935\/revisions"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=46935"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=46935"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=46935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}