{"id":47158,"date":"2019-11-15T09:04:37","date_gmt":"2019-11-14T22:04:37","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=47158"},"modified":"2019-11-15T09:04:37","modified_gmt":"2019-11-14T22:04:37","slug":"bt-financial-group-wins-2019-consumer-choice-award","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2019\/11\/15\/bt-financial-group-wins-2019-consumer-choice-award\/","title":{"rendered":"BT Financial Group Wins 2019 Consumer Choice Award"},"content":{"rendered":"<p class=\"p3\"><span class=\"s1\">BT Financial Group has won the AFA and Beddoes Institute 2019 Consumer Choice Award, while OnePath Life and Clearview were runners-up.<\/span><\/p>\n<p><!--more--><\/p>\n<figure id=\"attachment_47156\" aria-describedby=\"caption-attachment-47156\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Philip-Kewin-e1573765725464.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-47156\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Philip-Kewin-e1573765725464-250x300.jpg\" alt=\"\" width=\"150\" height=\"180\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Philip-Kewin-e1573765725464-250x300.jpg 250w, https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Philip-Kewin-e1573765725464-768x923.jpg 768w, https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Philip-Kewin-e1573765725464-852x1024.jpg 852w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption id=\"caption-attachment-47156\" class=\"wp-caption-text\">AFA CEO Philip Kewin<\/figcaption><\/figure>\n<p class=\"p3\"><span class=\"s1\">AFA CEO <strong>Philip Kewin<\/strong> said, \u201cConsumer insights into the quality of life insurance providers are invaluable in helping advisers select policies that meet the needs of their clients and provide great outcomes for them in terms of both product and service. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">\u201cWe congratulate the winners of these Awards, who are going above and beyond to meet the customer\u2019s wants and needs,\u201d he said.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">The Awards recognise those insurers who are delivering outstanding outcomes to consumers in specific categories. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">BT won a total five of the seven individual category awards, including: <\/span><\/p>\n<ul>\n<li class=\"p3\"><span class=\"s1\">Value for Money<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Most Satisfied Customers<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Best Application Process<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Best Claims Staff<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Focus on Early Intervention<\/span><\/li>\n<\/ul>\n<p><span class=\"s1\">OnePath won the Return to Health &amp; Wellness category and Zurich won Best Turnaround Time for claim processing.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">The Awards are based on Beddoes\u2019 Total Experience Index, a customer experience metric specific to the life insurance sector. The Index is a weighted average that represents how a company performs across all significant drivers of life company recommendation.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">The Award winners and runners-up for 2019 are:<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-47159 size-large\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am-1024x785.png\" alt=\"\" width=\"1024\" height=\"785\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am-1024x785.png 1024w, https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am-300x230.png 300w, https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am-768x589.png 768w, https:\/\/riskinfo.com.au\/news\/files\/2019\/11\/Screen-Shot-2019-11-15-at-10.49.19-am.png 1051w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BT Financial Group has won the AFA and Beddoes Institute 2019 Consumer Choice Award, while OnePath Life and Clearview were runners-up.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[282,48,241],"tags":[],"class_list":["post-47158","post","type-post","status-publish","format-standard","category-associations","category-company-news","category-conferences-and-events"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/47158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=47158"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/47158\/revisions"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=47158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=47158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=47158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}