Courtesy of https:\/\/data.afca.org.au<\/figcaption><\/figure>\nThe authority explains in the statement that its Datacube allows anyone to see how insurers, banks, superannuation funds, or other financial firms handle consumer complaints that are escalated to the Ombudsman.<\/p>\n
AFCA\u2019s CEO and Chief Ombudsman David Locke<\/strong> says that this free tool provides the public with \u201c\u2026 transparent and accessible information about complaints handling right across the financial services sector. It also allows financial firms to see how their complaints handling compares with others in the market”.<\/p>\nThe AFCA Datacube includes information about the number of complaints lodged about a financial firm, how long it takes a firm to resolve a complaint, and whether a financial firm responds to complaints in a timely manner. It also allows people to compare financial firms side-by-side, the authority says.<\/p>\n","protected":false},"excerpt":{"rendered":"
Complaints related to life insurance make up a very small proportion of all the financial complaints lodged with the Australian Financial Complaints Authority, its updated online comparative reporting tool shows. The AFCA Datacube, which now includes information about all financial complaints lodged with AFCA from 1 July 2019 to 30 June 2020, shows that life […]<\/p>\n","protected":false},"author":24,"featured_media":52330,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,4],"tags":[],"class_list":["post-52321","post","type-post","status-publish","format-standard","has-post-thumbnail","category-compliance-regulation","category-products"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/52321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=52321"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/52321\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/52330"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=52321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=52321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=52321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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