{"id":75066,"date":"2024-12-10T12:40:57","date_gmt":"2024-12-10T02:40:57","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=75066"},"modified":"2024-12-10T19:17:49","modified_gmt":"2024-12-10T09:17:49","slug":"eight-in-10-living-claim-benefits-paid","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2024\/12\/10\/eight-in-10-living-claim-benefits-paid\/","title":{"rendered":"Eight in 10 Living Claim Benefits Paid"},"content":{"rendered":"

TAL\u2019s latest claims data reveal that living claim benefits, paid to ill or injured customers, have grown to nearly eight in 10 claims (78% or 28,450 customers) for the latest six month period, up from 75% or approximately 24,340 customers in the previous corresponding period.<\/p>\n

The insurer says it provided $2.3 billion in payments for all claim types to more than 36,200 customers and their families in the six months to September 30, 2024.<\/p>\n

TAL says the increase in living claim benefits continues to be driven by IP and TPD claims related to mental health conditions “…including post-traumatic stress disorder and depression (29% of all claims), followed by injuries and fractures (18%), and musculoskeletal and connective tissue diseases (16%).”<\/p>\n

\"\"<\/a>
Courtesy of TAL<\/figcaption><\/figure>\n
\"\"<\/a>
Georgina Croft<\/figcaption><\/figure>\n

TAL Chief Claims Officer, Georgina Croft<\/strong>, says the proportion of customers claiming for IP and TPD highlighted the role life insurers play in supporting working Australians and their families when the unexpected happens.<\/p>\n

\u201cLife insurance offers more than financial support when a loved one passes away. In the past six months, TAL benefit payments provided an important safety net to more than 28,000 Australians unable to work due to injury or illness.\u201d<\/p>\n

…Beyond a claim payment, for customers claiming IP or TPD, it is about assisting them on their recovery journey…<\/p><\/blockquote>\n

She says that beyond a claim payment, for customers claiming IP or TPD, it is about assisting them on their recovery journey.<\/p>\n

\u201cWe do this by providing the financial, emotional and physical support they need to get back to health and on with life.\u201d<\/p>\n

Croft says beyond working to provide a faster, easier claims experience by harnessing innovation and AI “…we continue to uplift the personalised support we give Australians navigating the claims process and through their recovery.\u201d<\/p>\n

She points to TAL\u2019s\u00a0 in-house health experts supporting evidence-based reviews and faster claims decisions.<\/p>\n

\u201cOnce a claim is accepted, we connect customers with … health providers including mental health services, occupational rehabilitation and cancer support to manage health conditions and help them meet their health goals.\u201d<\/p>\n

\u201cTAL also partners with experts in the health community to ensure we are at the forefront of medical thought leadership.\u201d<\/p>\n

Customers also have access to Mental Health Assist which provides virtual access to a psychiatrist for an assessment within 10 days, eliminating extended waiting periods often experienced in the community. Last year:<\/p>\n

    \n
  • 70% received a change in diagnosis<\/li>\n
  • 68% a change in medication<\/li>\n
  • 64% a change in therapy<\/li>\n
  • \u00a016% achieved early return to full or part-time work<\/li>\n<\/ul>\n

    The insurer adds that Headlight, its online tool to help people better understand their mental health and access free support services, logged 3,257 visits in the same period.<\/p>\n

    TAL Claims Recovery and Support Specialist, Kate Tran<\/strong> said the role of TAL\u2019s in-house health and rehabilitation team was central to improving customers\u2019 claims experience and outcomes.<\/p>\n","protected":false},"excerpt":{"rendered":"

    TAL\u2019s latest claims data reveal that living claim benefits, paid to ill or injured customers, have grown to nearly eight in 10 claims (78% or 28,450 customers) for the latest six month period, up from 75% or approximately 24,340 customers in the previous corresponding period. The insurer says it provided $2.3 billion in payments for […]<\/p>\n","protected":false},"author":24,"featured_media":75076,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":{"0":"post-75066","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-company-news"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=75066"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75066\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/75076"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=75066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=75066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=75066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}