local representation in six location<\/a> across the country, also expects more growth in \u2018intelligent\u2019 technologies to help advisers assess clients\u2019 needs and personalise recommendations.<\/p>\nPredictably, the company expects to see more use of AI technology for life customer onboarding, automated risk assessments, and the use of third-party data for what it terms \u201c\u2026low-touch and enhanced customer experiences”.<\/p>\n
Client retention is also expected to become a part of insurers\u2019 strategy as they work to retain capital through customer engagement and the evolving economic landscape.<\/p>\n
The report also states life insurance policy holders are \u201cunderwhelmed\u201d with 55% being dissatisfied with claims and surrenders. More than half (51%) are frustrated with the onboarding process, and 48% displeased with the service level.<\/p>\n
The report\u2019s authors also point to digital natives stating a third (34%) of life insurers are now focused on this cohort by offering AI-driven self-service options.<\/p>\n
However, underlying these changes are legacy systems that, according to the report, are holding back more than half (52%) of the world\u2019s life insurance firms \u201c\u2026limiting their ability to meet customer expectations\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
Among the top trends in life insurance for this year include firms revamping customer journeys and updating systems to increase client retention. The predictions are made in CapGemini\u2019s Top Trends 2025 – Life Insurance which also expects insurers will offer value-added services to the silver economy \u201c\u2026to enhance customer lifetime value and capitalise on aging […]<\/p>\n","protected":false},"author":23,"featured_media":75262,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8286,48,6994,3,5121],"tags":[],"class_list":{"0":"post-75259","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-company-news","9":"category-education","10":"category-general","11":"category-sustainability"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=75259"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75259\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/75262"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=75259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=75259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=75259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}