{"id":75458,"date":"2025-01-28T15:29:13","date_gmt":"2025-01-28T04:29:13","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=75458"},"modified":"2025-02-04T12:19:44","modified_gmt":"2025-02-04T01:19:44","slug":"new-life-insurance-service-standards-inside-super","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2025\/01\/28\/new-life-insurance-service-standards-inside-super\/","title":{"rendered":"New Life Insurance Service Standards Inside Super"},"content":{"rendered":"<div class=\"header row\">\n<div class=\"intro\">\n<h3>News the Government will introduce enforceable life insurance service standards within the large super funds attracted a high level of reader interest this week&#8230;<\/h3>\n<\/div>\n<\/div>\n<p>The Federal Government is set to release draft proposals detailing changes focussed on mandatory and enforceable life insurance service standards for large APRA-regulated funds.<\/p>\n<p>The move comes on the heels of November&#8217;s announcement by ASIC alleging more than 10,000 members and claimants of the Construction and Building Unions Superannuation Fund waited more than 90 days for claims to be processed (see: <a href=\"https:\/\/riskinfo.com.au\/news\/2024\/11\/12\/super-fund-sued-over-claims-handling-failures\/\" target=\"_blank\" rel=\"noopener\">Super Fund Sued Over Claims Handling Failures<\/a>).<\/p>\n<figure id=\"attachment_61187\" aria-describedby=\"caption-attachment-61187\" style=\"width: 150px\" class=\"wp-caption alignright\"><a style=\"text-align: center;\" href=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/06\/Stephen-Jones-2022-1-e1654519583104.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-61187\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/06\/Stephen-Jones-2022-1-e1654519583104.jpg\" alt=\"\" width=\"150\" height=\"180\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/06\/Stephen-Jones-2022-1-e1654519583104.jpg 257w, https:\/\/riskinfo.com.au\/news\/files\/2022\/06\/Stephen-Jones-2022-1-e1654519583104-250x300.jpg 250w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption id=\"caption-attachment-61187\" class=\"wp-caption-text\">Assistant Treasurer and Financial Services Minister, Stephen Jones<\/figcaption><\/figure>\n<p>In a statement, <strong>Stephen Jones <\/strong>MP, Assistant Treasurer and Minister for Financial Services, says his proposed reforms will initially target critical areas where complaints data shows the greatest need for improvement. These include:<\/p>\n<ul>\n<li>The timely and compassionate handling of death benefits<\/li>\n<li>Fair and efficient processing of insurance claims<\/li>\n<li>Clear, respectful and accessible communications with members<\/li>\n<\/ul>\n<p>Jones says: &#8220;While most funds offer services that meet or often surpass community expectations, there have been some areas where some funds have fallen short.<\/p>\n<p>&#8220;Super funds have a responsibility to support members or their beneficiaries during these times, not add to their stress.&#8221;<\/p>\n<p>He says the draft standards will be released for public consultation, but did not specify a timeframe.<\/p>\n<p>Meanwhile, the Council of Australian Life Insurers has announced it will participate in the government process to develop new standards, stating: \u201cPeople rightly expect their life insurance claims to be dealt with quickly and efficiently.\u201d<\/p>\n<figure id=\"attachment_63621\" aria-describedby=\"caption-attachment-63621\" style=\"width: 150px\" class=\"wp-caption alignright\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-63621\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617.jpg\" alt=\"\" width=\"150\" height=\"180\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617.jpg 1454w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-250x300.jpg 250w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-853x1024.jpg 853w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-768x922.jpg 768w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-1280x1536.jpg 1280w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-696x835.jpg 696w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-1068x1282.jpg 1068w, https:\/\/riskinfo.com.au\/news\/files\/2022\/11\/Aware-Super-CEO-Deanne-Stewart-e1669677619617-350x420.jpg 350w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption id=\"caption-attachment-63621\" class=\"wp-caption-text\">Deanne Stewart<\/figcaption><\/figure>\n<p>Elsewhere, Aware Super CEO <strong>Deanne Stewart<\/strong> says service standards would be good news for super members.<\/p>\n<p>\u201cAware Super welcomes the development of strong, consistent and industry-wide service standards, something for which we which we have advocated for the benefit of all super fund members,&#8221; she says.<\/p>\n<p>\u201cThere is always scope for improvement and we remain focused on continuing to enhance our response times and quality of interactions with members, which requires constant effort and innovation.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>News the Government will introduce enforceable life insurance service standards within the large super funds attracted a high level of reader interest this week&#8230; The Federal Government is set to release draft proposals detailing changes focussed on mandatory and enforceable life insurance service standards for large APRA-regulated funds. The move comes on the heels of [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":75579,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[282,8,4587,8282,5622],"tags":[],"class_list":{"0":"post-75458","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-associations","8":"category-compliance-regulation","9":"category-estate-planning","10":"category-government","11":"category-superannuation"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=75458"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/75458\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/75579"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=75458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=75458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=75458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}