He noted that while their appetite for insurance may decrease with age, many still need advice on their changing circumstances, and said even a little life cover can go a long way.<\/p>\n “While plenty work to alleviate boredom, many retirees need to supplement their income,” he said.<\/p>\n During his presentation he told the story of a sheep shearer who retrained as a plumber at age 68 \u2013 a job he had always wanted to do.<\/p>\n \u201cHow many of your clients are in a situation where they are potentially looking at working after retirement, but maybe they want to do something else?\u201d said Crabbe.<\/p>\n \u201cWhen we consider this from an insurance and advice perspective, questions need to be asked around the financial dependency element.\u201d<\/p>\n According statistics shared by Crabbe, in the 20 years to April 2021 the workforce participation rate of older Australians more than doubled from 6.1% to 15%.<\/p>\n Being connected digitally is no longer a choice…<\/p><\/blockquote>\n Figures published by Zurich show it paid $81m in claims to 672 Australians aged 66 and over in 2023.<\/p>\n A breakdown of the total number of claimants shows:<\/p>\n Crabbe also shared a list of evolving customer needs, pointing to data illustrating two-thirds (67%) of consumers believe the most important elements of a positive customer experience are:<\/p>\n Other areas covered during the 45-minute presentation was that because younger generations are digital natives, advisers need to be where they are \u2013 present on popular social networks.<\/p>\n![\"Adam](\"https:\/\/riskinfo.com.au\/news\/files\/2025\/04\/Adam-Crabbe-Zurich.jpeg\")
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