{"id":78594,"date":"2025-08-19T14:12:50","date_gmt":"2025-08-19T04:12:50","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=78594"},"modified":"2025-08-21T18:13:36","modified_gmt":"2025-08-21T08:13:36","slug":"pps-mutual-retains-top-rating","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2025\/08\/19\/pps-mutual-retains-top-rating\/","title":{"rendered":"PPS Mutual Retains Top Rating"},"content":{"rendered":"<p>PPS Mutual has retained its position as the country&#8217;s highest-rated insurer for the third consecutive year, achieving a Net Promoter Score (NPS) of 54.8 in the Adviser Ratings <em>Australian Financial Advice Landscape 2025<\/em> report.<\/p>\n<p>The insurer also ranked first in six major adviser satisfaction categories &#8211; including:<\/p>\n<ul>\n<li>Product comprehensiveness<\/li>\n<li>BDM support<\/li>\n<li>Quality<\/li>\n<li>Reputation<\/li>\n<li>Trust<\/li>\n<li>Understanding client needs<\/li>\n<\/ul>\n<p>It was also placed second in competitiveness, adviser support, reporting quality and claims handling.<\/p>\n<blockquote><p>We believe the future is in the hands of those who lead with purpose&#8230;<\/p><\/blockquote>\n<p><strong>Michael Pillemer<\/strong>, CEO PPS Mutual, said: \u201cIn a market still recovering from years of disruption and consolidation, our growth and retention rates show that a disciplined, values-driven approach can deliver superior outcomes for members and advisers alike.<\/p>\n<figure id=\"attachment_60957\" aria-describedby=\"caption-attachment-60957\" style=\"width: 150px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-60957\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428.jpg\" alt=\"\" width=\"150\" height=\"180\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428.jpg 1177w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-250x300.jpg 250w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-852x1024.jpg 852w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-768x923.jpg 768w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-696x836.jpg 696w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-1068x1283.jpg 1068w, https:\/\/riskinfo.com.au\/news\/files\/2022\/05\/Michael-Pillemer-2022-scaled-e1653007127428-350x420.jpg 350w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><figcaption id=\"caption-attachment-60957\" class=\"wp-caption-text\">PPS Mutual CEO, Michael Pillemer<\/figcaption><\/figure>\n<p>\u201cAs a mutual, we exist solely for our Members, and our profit-share model means that when PPS Mutual succeeds, our Members directly share in that success. This creates a powerful alignment of interests that is rare in the insurance sector.&#8221;<\/p>\n<p>Pillemer says the life insurance sector has an opportunity to rebuild trust and relevance adding that models that put the interests of customers first, assist advisers to build the long-term value of their businesses, and deliver consistently on promises, will be the ones that thrive.<\/p>\n<p>&#8220;We believe the future is in the hands of those who lead with purpose, rebuild trust, and support financial advice,&#8221; he said.<\/p>\n<p><strong>Angus Woods<\/strong>, Founder and MD of Adviser Ratings, said it\u2019s encouraging to see that life insurance new business is now up more than 11% since 2023, along with an increase in advisers including risk advice in their service offering\u00a0&#8220;&#8230;suggesting that confidence is returning&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PPS Mutual has retained its position as the country&#8217;s highest-rated insurer for the third consecutive year, achieving a Net Promoter Score (NPS) of 54.8 in the Adviser Ratings Australian Financial Advice Landscape 2025 report. The insurer also ranked first in six major adviser satisfaction categories &#8211; including: Product comprehensiveness BDM support Quality Reputation Trust Understanding [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":78609,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-78594","post","type-post","status-publish","format-standard","has-post-thumbnail","category-company-news"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/78594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=78594"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/78594\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/78609"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=78594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=78594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=78594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}