{"id":78810,"date":"2025-09-02T10:27:51","date_gmt":"2025-09-02T00:27:51","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=78810"},"modified":"2025-09-09T13:24:03","modified_gmt":"2025-09-09T03:24:03","slug":"surge-in-support-for-outsourcing-claims-poll","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2025\/09\/02\/surge-in-support-for-outsourcing-claims-poll\/","title":{"rendered":"Surge in Support for Outsourcing Claims &#8211; Poll"},"content":{"rendered":"<div id=\"polls-351\" class=\"wp-polls\">\n\t\t<div class=\"pollHeader\"><strong>My advice practice is open to the possibility of outsourcing our clients\u2019 life insurance claims processes to an external specialist firm.<\/strong><\/div><div id=\"polls-351-ans\" class=\"wp-polls-ans\"><ul class=\"wp-polls-ul\">\n\t\t<li>Agree <small>(60%)<\/small><div class=\"pollbar\" style=\"width: 60%\" title=\"Agree (60% | 50 Votes)\"><\/div><\/li>\n\t\t<li>Disagree <small>(31%)<\/small><div class=\"pollbar\" style=\"width: 31%\" title=\"Disagree (31% | 26 Votes)\"><\/div><\/li>\n\t\t<li>Not sure <small>(10%)<\/small><div class=\"pollbar\" style=\"width: 10%\" title=\"Not sure (10% | 8 Votes)\"><\/div><\/li>\n\t\t<\/ul><div style=\"text-align: center\"><\/div><\/div>\n\t\t<input type=\"hidden\" id=\"poll_351_nonce\" name=\"wp-polls-nonce\" value=\"e284d4a8ea\" \/>\n<\/div>\n\n<p>The outcome of our latest poll paints a very different picture to when we asked you the same question last year.<\/p>\n<p>As we go to press, two in three advisers\/colleagues (67%) agree they&#8217;re open to outsourcing their clients&#8217; life insurance claims. Only one in five (21%) disagree, with the rest unsure.<\/p>\n<p>Eleven months ago, a modest one in three (33%) were open to life insurance claims outsourcing, while the majority &#8211; 56% &#8211; were against. While we never claim any scientific rigour around our poll results, we&#8217;re nonetheless confident the outcome of today&#8217;s poll indicates a change in thinking has definitely taken place in the mind of a lot of financial advisers and those who support them:<\/p>\n<figure id=\"attachment_78815\" aria-describedby=\"caption-attachment-78815\" style=\"width: 692px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/riskinfo.com.au\/news\/files\/2025\/09\/250902-Poll-Results.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-78815\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2025\/09\/250902-Poll-Results.png\" alt=\"\" width=\"692\" height=\"190\" srcset=\"https:\/\/riskinfo.com.au\/news\/files\/2025\/09\/250902-Poll-Results.png 692w, https:\/\/riskinfo.com.au\/news\/files\/2025\/09\/250902-Poll-Results-300x82.png 300w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/a><figcaption id=\"caption-attachment-78815\" class=\"wp-caption-text\">The results from our October 2024 poll delivered a very different outcome to the same question we&#8217;re putting to you almost a year on&#8230;<\/figcaption><\/figure>\n<p>When we asked you this question in October last year, we outlined three arguments made by those supporting the outsourcing of client claims to external specialists:<\/p>\n<ul>\n<li>The ever-growing complexity associated with submitting a claim and achieving a successful outcome for the client, especially given the sometimes lack of expertise possessed by non risk specialist advisers and generalist\/holistic practices<\/li>\n<li>The prolonged delays associated with many claim submissions and the associated time and effort required of the adviser and support team members<\/li>\n<li>Mitigating any potential action brought by non-sector legal firms engaged by the client, where the advice business or dealer group may be subject to litigation over the role it played in a declined claim outcome<\/li>\n<\/ul>\n<p>Today&#8217;s poll was motivated by our report last week on the time and efficiency successes experienced by specialist service firm <a href=\"https:\/\/tpdclaimsupport.com.au\/\" target=\"_blank\" rel=\"noopener\">TPD Claim Support<\/a> (see: <a href=\"https:\/\/riskinfo.com.au\/news\/2025\/08\/26\/upfront-due-diligence-re-setting-claim-times\/\" target=\"_blank\" rel=\"noopener\">Upfront Due Diligence Re-Setting Claim Times<\/a>).<\/p>\n<p>Perhaps the past eleven months has given more advice practices pause for thought in considering the merits of outsourcing some or all of their clients&#8217; life claims processes &#8211;\u00a0 possibly as part of a broader search for efficiencies within their businesses.<\/p>\n<p>For whatever reason, however, it would seem that outsourcing life insurance claims has become a more acceptable solution for more financial advice firms across the country.<\/p>\n<p>Does this assessment apply to you and your business? Are you &#8216;on-board&#8217; with outsourcing your clients&#8217; claims? Or is this still a bridge too far when it comes to how you view your own commitment to your clients and to how you serve their needs at claim time?<\/p>\n<p>Our poll remains open for another week &#8211; and as always, we welcome your thoughts&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The outcome of our latest poll paints a very different picture to when we asked you the same question last year. As we go to press, two in three advisers\/colleagues (67%) agree they&#8217;re open to outsourcing their clients&#8217; life insurance claims. Only one in five (21%) disagree, with the rest unsure. Eleven months ago, a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":78822,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-78810","post","type-post","status-publish","format-standard","has-post-thumbnail","category-polls"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/78810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=78810"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/78810\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/78822"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=78810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=78810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=78810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}