ASIC has made insurance claims and complaints handling a key enforcement priority for 2026.<\/p>\n
ASIC Deputy Chair Sarah Court<\/strong> said claims and complaint handling failures by insurers have been elevated to a top-tier enforcement priority for the coming year, alongside private credit misconduct, misleading pricing, and financial reporting breaches.<\/p>\n While the regulator has made it clear it will focus on all insurance claims, recent focus has been on the general sector having taken action again RACQ, Choosi, and Hollard Insurance.<\/p>\n \u201cWe\u2019re doing more investigations, taking more matters to court and securing record penalties,\u201d Court said.<\/p>\n \u201cIn the past 12 months, we\u2019ve doubled the number of new investigations and nearly doubled the number of new matters filed in court.<\/p>\n “In the current environment, with premiums ever-increasing, claims rising and insurance becoming increasingly out of reach, we will continue our focus on this sector. This year we will particularly look at claims and complaint handling failures.”<\/p>\n ASIC states it will pursue enforcement action where insurers fail to meet obligations under the Financial Accountability Regime and Design and Distribution Obligations, or where consumer remediation and claims processes fall short.<\/p>\n