{"id":80647,"date":"2025-12-18T14:16:57","date_gmt":"2025-12-18T03:16:57","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=80647"},"modified":"2026-01-16T09:33:22","modified_gmt":"2026-01-15T22:33:22","slug":"zurich-deploys-underwriteme-claims-engine-in-australian-first","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2025\/12\/18\/zurich-deploys-underwriteme-claims-engine-in-australian-first\/","title":{"rendered":"Zurich Deploys Australian-First Claims Engine"},"content":{"rendered":"<div class=\"header row\">\n<div class=\"intro\">\n<h3>News that Zurich is the first Australian life insurer to benefit from end-to-end underwriting and claims decision-making on a single platform attracted significant reader interest this week\u2026<\/h3>\n<\/div>\n<\/div>\n<p><a href=\"https:\/\/underwriteme.com\/\" target=\"_blank\" rel=\"noopener\">UnderwriteMe<\/a> has launched its claims engine for Zurich Australia, marking the first implementation of the technology in the country.<\/p>\n<p>This latest development extends automation capabilities into Zurich&#8217;s claims process, with the firm claiming to be the first Australian life insurer to achieve end-to-end underwriting and claims decision-making on a single platform.<\/p>\n<p>Integrated within the insurer\u2019s Claims Concierge team, the engine is intended to streamline the intake process and increases efficiency and consistency in claims handling.<\/p>\n<figure id=\"attachment_41913\" aria-describedby=\"caption-attachment-41913\" style=\"width: 150px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-41913\" src=\"https:\/\/riskinfo.com.au\/news\/files\/2018\/08\/Matt-Paterson1-cropped.jpg\" alt=\"\" width=\"150\" height=\"181\" \/><figcaption id=\"caption-attachment-41913\" class=\"wp-caption-text\">Matt Paterson<\/figcaption><\/figure>\n<p>It works by guiding customers through an intuitive and responsive journey to personalise each experience, asking only relevant questions, and removing unnecessary complexity.<\/p>\n<p><strong>Matt Paterson<\/strong>, Chief Claims Officer at Zurich, said the launch highlights the insurer\u2019s \u201cforward-looking approach\u201d to automation and innovation.<\/p>\n<p>\u201cThis engine is designed to speed up information processing, so our claims managers can dedicate their time to providing the empathy and support our claimants need,\u201d he said.<\/p>\n<p><strong>Paul Hughes<\/strong>, Chief Revenue and Customer Officer at UnderwriteMe, said the launch marks a key milestone in expanding the company\u2019s footprint in Australia, \u201c\u2026demonstrating the flexibility of its Decision Platform in supporting both underwriting and claims transformation\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>News that Zurich is the first Australian life insurer to benefit from end-to-end underwriting and claims decision-making on a single platform attracted significant reader interest this week\u2026 UnderwriteMe has launched its claims engine for Zurich Australia, marking the first implementation of the technology in the country. This latest development extends automation capabilities into Zurich&#8217;s claims [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":80650,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,8291],"tags":[],"class_list":{"0":"post-80647","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-company-news","8":"category-story-of-the-week"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/80647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=80647"}],"version-history":[{"count":0,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/80647\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/80650"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=80647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=80647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=80647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}