The university’s Pathways project will co-design tools with claimants and frontline teams to assist with goal-setting, navigation, and engagement throughout the claims process.<\/p>\n
Georgina Croft<\/strong>, Chief Claims Officer at TAL, said Pathways delivers on the insurer\u2019s commitment to collaborate with industry experts on initiatives that make a difference for its customers.<\/p>\n \u201cWe support customers during some of life\u2019s most difficult challenges. We want to help them feel more connected and supported throughout their claim and recovery.<\/p>\n “Pathways will give our customers more clarity and control over the recovery journey, and provide their claim support team with better information on how and when to support them.”<\/p>\n Annette Schmiede<\/strong>, DHCRC CEO, said the rising prevalence and complexity of mental health claims underscores the need for improved support.<\/p>\n \u201cThe prevalence of mental illness in the community is reflected in income protection claims, with life insurers seeing more \u2013 and more complex \u2013 claims than ever before,\u201d she said.<\/p>\n The Pathways project is funded through DHCRC under the Australian Commonwealth\u2019s Cooperative Research Centres Program and represents a collaborative effort to strengthen mental health recovery within the insurance claims process.<\/p>\n","protected":false},"excerpt":{"rendered":" TAL is working with researchers to give Australians making mental health income protection claims more control and clarity over their recovery. Partnering with the insurer are the University of Sydney\u2019s Central Clinical School, recovery provider Workcom, and the Digital Health Cooperative Research Centre (DHCRC). The university’s Pathways project will co-design tools with claimants and frontline […]<\/p>\n","protected":false},"author":23,"featured_media":81276,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8294,48,8282,8281],"tags":[],"class_list":{"0":"post-81273","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-claims","8":"category-company-news","9":"category-government","10":"category-health-wellness"},"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/81273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=81273"}],"version-history":[{"count":3,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/81273\/revisions"}],"predecessor-version":[{"id":81278,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/81273\/revisions\/81278"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/81276"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=81273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=81273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=81273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Georgina](\"https:\/\/riskinfo.com.au\/news\/files\/2026\/03\/Georgina-Croft_Headshot-Preferred-2.jpg\")