{"id":82919,"date":"2026-06-22T14:55:38","date_gmt":"2026-06-22T04:55:38","guid":{"rendered":"https:\/\/riskinfo.com.au\/news\/?p=82919"},"modified":"2026-06-29T13:07:08","modified_gmt":"2026-06-29T03:07:08","slug":"claims-delays-lead-to-358-code-breaches","status":"publish","type":"post","link":"https:\/\/riskinfo.com.au\/news\/2026\/06\/22\/claims-delays-lead-to-358-code-breaches\/","title":{"rendered":"Claims Delays Lead to 358 Code Breaches"},"content":{"rendered":"
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News that the Life Insurance Code Compliance Committee sanctioned an insurer for 358 breaches of the code for claims handling failures generated strong reader engagement this week…<\/h3>\n<\/div>\n<\/div>\n

The Life Insurance Code Compliance Committee (LCCC) has sanctioned a life insurer for failures in claims handling that led to significant delays for customers waiting for decisions.<\/p>\n

It was discovered the un-named insurer did not request information from claimants at the earliest available opportunity. The failures occurred between July 2023 and May 2025 and resulted in 358 breaches of the code.<\/p>\n

Some customers experienced delays of more than eight months in the assessment of their claims, with the insurer subsequently paying a combined total of $160,000 in interest to 101 customers.<\/p>\n

…customers can be left facing unnecessary stress, uncertainty and financial pressure…<\/p><\/blockquote>\n

Chair of the LCCC, Jan McClelland<\/strong>, said delays in claims handling could have serious consequences for people already experiencing difficult circumstances.<\/p>\n

\u201cWhen an insurer does not ask for the information it needs as early as possible, claims can stall and customers can be left facing unnecessary stress, uncertainty, and financial pressure,\u201d she said.<\/p>\n

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Jan McClelland<\/figcaption><\/figure>\n

The LCCC found the failures were linked to:<\/p>\n