Attendees heard from Microsoft expert Daniel Anderson<\/strong> who presented on \u2018The AI-Enabled Practice\u2019 and who also offered insights on getting the most from the Microsoft ecosystem.<\/p>\n The forum also heard from Zurich\u2019s Matthew Backman<\/strong>, who addressed ways to create efficiencies via the insurer\u2019s Adviser Portal while TAL\u2019s Nicole Fisk<\/strong> and Krystal Rhian <\/strong>discussed \u2018Winning the Future Customer\u2019.<\/p>\n Attendees also considered a number of other topics and issues raised by the practice managers and support colleagues, including:<\/p>\n According to McConville, one the outcomes that stood out from this forum was the willingness of Bombora’s practice managers and support teams to openly share ideas, challenges and solutions:<\/p>\n “The quality of discussion reinforced the value of bringing people together from across the country. Whether the topic was AI, operational efficiency, claims management or cyber security, the focus was on finding practical ways to improve the experience for advisers and clients,” said McConville, adding:<\/p>\n “Our practice managers play a critical role in the success of every advice business, and forums like this ensure they remain connected, informed and equipped to help their practices thrive in a rapidly changing environment.\u201d<\/p>\n Around 30 practice managers from firms operating under specialist risk advice licensee, Bombora Advice, gathered in Melbourne recently for the firm\u2019s Practice Managers & Key Staff Forum, which included a strong focus on the impact of AI in advice practices. Bombora Advice MD, Niall McConville said his team had built the forum agenda around feedback […]<\/p>\n","protected":false},"author":3,"featured_media":83620,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-83603","post","type-post","status-publish","format-standard","has-post-thumbnail","category-dealer-groups"],"_links":{"self":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/83603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/comments?post=83603"}],"version-history":[{"count":5,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/83603\/revisions"}],"predecessor-version":[{"id":83641,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/posts\/83603\/revisions\/83641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media\/83620"}],"wp:attachment":[{"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/media?parent=83603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/categories?post=83603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskinfo.com.au\/news\/wp-json\/wp\/v2\/tags?post=83603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/riskinfo.com.au\/news\/files\/2026\/08\/260818-Bombora-7-e1787036613472.jpg\")
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