BTFG Wins Back to Back Life Company of the Year Awards


BT Financial Group (BTFG) has been named as the Platinum Winner of the Association of Financial Advisers (AFA)/ Strategic Insight (SI) Life Company of the Year Awards.

The awards, announced in Sydney last night, also saw BTFG named as the winner in the Income Protection and Claims Team of the Year categories.

The award is a second and consecutive win for BTFG having also been named as the Platinum winner last year. TAL, MLC, OnePath were named as runners-up in the Platinum Award.

BTFG’s consecutive wins are the only second such occurrence in the 11 year history of the award with TAL winning the award in 2011 and 2012.

AFA CEO, Brad Fox
AFA CEO, Brad Fox

“The AFA/SI Life Company of the Year Awards are based on independent quantitative research conducted by Strategic Insight, Actuaries and Researchers, resulting from three separate investigations during the year,” AFA Chief Executive, Brad Fox said.

“Each life insurer is individually assessed on a range of criteria and then measured against other insurers. In 2016, it was BT that once again ranked ahead of its peers,” Fox said.

Strategic Insight, Head of Sales, Marketing and Product Development, Rael Solomon said, “The retail life insurance market continues to be driven by a high level of competition between all life companies, resulting in innovation in not only products, but also in the aspects of underwriting, customer service and adviser training.”

“Health and wellness has become a major theme and is already playing a part in the benchmarking which Strategic Insight applies to providers and their products,” Solomon said.

BTFG, Head of Life Operations, Scott Moffitt
BTFG, Head of Life Operations, Scott Moffitt

BTFG, Head of Life Operations, Scott Moffitt said the awards recognised the life insurance team’s efforts to be the market leader in customer service and product innovation.

“The three awards that BT collected together reinforce our longstanding dedication to giving quality service to our customers, particularly at claim time when it matters most, as well as our drive to bring to market the best products,” Moffitt said.

While the awards cover risk, investment bond and annuity and income stream products they also include service awards in the areas of underwriting, claims and business support services.

These awards are determined exclusively from adviser feedback collected from an extensive joint AFA and riskinfo database, which is then analysed by the Beddoes Institute.

Of these awards BTFG won the Claims Team of the Year award while Zurich won the Underwriting and New Business Team of the Year, and BDM/Business Support Services Team of the Year awards.

In total, 13 awards were presented at the black tie event, including the client service team awards.

Product Awards

Platinum Award – 2016 Life Company of the Year
Winner: BT Financial Group
Finalists: TAL, MLC, OnePath

Service Quality Award
Winner: TAL
Finalists: Zurich, AIA Australia, BT Financial Group

Term/TPD Award
Winner: OnePath – OneCare Life Cover Plan
Finalists: AMP Elevate – Life Insurance Plan, Asteron – Life Cover Plan

Trauma Award
Winner: OnePath – Trauma Premier Plan
Finalists: TAL – Critical Illness Premier Plan, CommInsure – Total Care Trauma Plan, AMP Financial Services – Trauma Optimum Plan

Income Protection Award
Winner: BT – Income Protection Plus Plan
Finalists: AMP Elevate – Income Insurance Premier Plan, TAL – Income Protection Premier Plan

Risk Product Innovation Award
Winner: CommInsure – Back to Wellness Program
Finalists: AIA Adviser Logic, Zurich Curriculum for Adviser Training

Investment Bond Award
Winner: CommInsure
Finalists: IOOF, Australian Unity

Overall Annuity Provider of the Year
Winner: Challenger
Finalists: CommInsure

Long Term Income Stream Award
Winner: Challenger
Finalists: CommInsure

Annuity & Income Stream Innovation Award
Winner: Comminsure – Death Benefit Guarantee

Client Service Team Awards

Underwriting and New Business Team of the Year
Winner: Zurich
Finalists: Asteron Life, BT Financial Group

Claims Team of the Year
Winner: BT Financial Group
Finalists: One Path, Zurich

BDM/Business Support Services Team of the Year
Winner: Zurich
Finalists: AMP, TAL

Platinum winners since the inception of this Award have been:
2016: BT Financial Group
2015: BT Financial Group
2014: TAL
2013: CommInsure
2012: TAL
2011: TAL
2010: TOWER/CommInsure (Joint winners)
2009: CommInsure
2008: Asteron/Aviva (Joint winners)
2007: CommInsure
2006: AXA


  1. Has any independent medical specialist ever assessed some of the Heart Attack definitions for some of the finalist for the Trauma awards??????????

  2. TAL an award for customer service ? seriously, has anyone checked out their facebook page recently, just full of complaints. Companies who sole point of contact is an email address and phone number should not be given awards

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