TAL paid $4.7bn in claims to 54,000 customers and their families in the 12 months to 31 March 2025 according to figures released by the firm.
Living insurance, including IP and TPD, made up 74% of total claims, and for the fourth year in a row, mental health was the leading cause of claims (21%), followed by cancer (17%) and injuries or fractures (15%).
TAL Chief Claims Officer Georgina Croft says the firm is blending digital innovation with human support to deliver a “faster, more personalised experience”.
The firm is also expanding access to health and recovery services through its Health for Life platform.
GM of Health Services Dr Priya Chagan reports increased engagement, with thousands of customers connected to recovery providers and preventative care.
“Our programs achieved an 80% return-to-health and work success rate last year,” said Dr Chagan.
“We’re helping customers take control of their wellbeing with early risk detection, expert support, and incentives for preventative health measures.”
Living insurance, including IP and TPD, made up 74% of total claims, and for the fourth year in a row, mental health was the leading cause of claims (21%), followed by cancer (17%) and injuries or fractures (15%).
I still don't have an answer to my question of insurers. Is there a new definition of "permanent" when it comes to paying TPD claims from mental health disability
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