Claims Outsourcing – Your Say

Our latest poll seeks to gauge your appetite for engaging with external specialist claims support services.

We’ve reported this week that national firm, TPD Claim Support, has developed a claims triage and management process which is delivering significant time savings and achieving high acceptance rates (see: Upfront Due Diligence Re-Setting Claim Times).

The 11-step process developed by the service provider has evolved along with the firm itself, and provides a great example of the potential value such industry services might offer both individual advice practices and dealer groups.

Some Riskinfo readers may have identified that we put the same poll question to you almost a year ago. We thought it might be interesting to see whether the general mood towards outsourcing your clients’ claims may have changed since then, or whether the majority would still prefer to keep their claims support work in-house.

Have you reconsidered this question since last year, given the ever-present need to drive further efficiencies in your advice business? Do you continue to tick all the process, assessment and requirements boxes on the way to submitting successful claims? Do you trust external firms with managing your clients’ best interests?

Tell us what you think and we’ll report back next week…