Macquarie Life has announced the launch of a tele-interviewing service, which it says will make the insurance application process more efficient.
The service, called Macquarie LifeConnect, uses a team of skilled tele-interviewers, including qualified nurses, to collect client information as part of the application process.
The service can be used in conjunction with Macquarie Life’s online personal statement to help tailor the interview to the individual client’s circumstances.
According to Dr Sally Phillips, Head of Underwriting and Claims, the service will help improve the client experience.
“For many clients, a one-on-one discussion with a tele-interviewer may be a more comfortable environment in which to disclose personal information and this can reduce the risk of client non-disclosure.
“Having the added advantage of utilising nurses on the Macquarie LifeConnect team increases the client’s comfort level and lets people know they are speaking to professionals who really understand their medical history,” Dr Phillips said.
