Asteron has been voted Australia’s Top Risk Insurance Provider for customer service and value for money, in AFR Smart Investor Magazine’s 2010 ‘SMILES’ Awards.
The awards were based on the results of a reader survey, which rated providers of consumer services, across different industry sectors, on a range of factors including:
- Value for money
- Quality of customer service
- Level of fees and charges
- Product features
Asteron’s Executive General Manager Jordan Hawke said these Awards measure what matters most to Asteron – its relationship with the adviser and customer: “…We’re incredibly proud to have won this award, because it is proof of Asteron’s service philosophy based on professionalism, courtesy and experience.”
“Asteron’s [service philosophy] is different because we are a specialist life insurer focused on independent financial advisers. Our philosophy is to offer high quality sustainable products with features tailored to the insurance needs of customers’ lifestyle. We have a strong focus on understanding all of the components of a consumer health relationship, which is why we launched our Asteron Life! program to assist with the ongoing health and wellbeing of our clients,” said Mr Hawke.
