A financial adviser has launched a new client engagement tool to assist her peers connect and engage with their clients.
Named i-on by its co-founder, Queensland adviser, Nikkii Park, this new tool represents a collaboration between iApps and Ms Park to create deep client engagement while at the same time addressing all compliance rules required under the Future of Financial Advice reforms.
Townsville-based Ms Park said the motivation behind her development of i-on stemmed from the long hours of preparation, research and compliance work she would need to undertake following a round of client meetings, which could often extend over a wide area of North Queensland.
“I was tired playing catch up all the time and really had to sit down and decide if I wanted to stay in the advice industry. I loved connecting with clients and I kept thinking about what I could do to be more efficient,” she said.
Positioned for other advisers as an asset and estate planning tool, this new service has the capability of collecting ‘total client data’, including personal family tree information and its business or company equivalent.
“Advisers are in a perfect position to be able to facilitate a client’s estate planning process,” said Ms Park. “We can add so much value to a client by really understanding them and what they need. Having the right team of professionals such as lawyers & accountants to support the client is imperative.”
i-on is designed to integrate with some of the most popular ‘back-end’ client management systems used by advisers, including Xplan, Adviser Logic and COIN. The package includes mandatory built-in data collection fields to ensure that all important information is collected for advice and compliance purposes. It also accommodates and stores relevant information in order to create self-managed superannuation fund, company and trust structures.
The new service offers a built-in recording tool to support file notes and strengthen compliance records and automatically generates client engagement letters, action lists and client reports, all of which are designed to save the adviser significant time in the post-meeting process. These reports can also be automatically directed to referral partners and other advisers within the client’s circle, including accountants and lawyers.
