AIA Australia has opened a web-based self-service portal for financial advisers allowing them to make changes to client details.
The portal, which is accessible via the insurer’s homepage, will allow advisers to make direct updates to the contact information and bank and credit card details of clients who in turn receive confirmation of any updates made to policy details.
AIA Australia Chief Retail Insurance Officer, Pina Sciarrone said the portal was designed to deal with advisers’ concerns about manual handling of information and reducing duplication and data entry error in the insurance administration process.
Sciarrone said web-based self-service technology would continue to be used to streamline these processes for advisers and the duplication of data entry, such as keying client information, was a basic roadblock to efficiency for advisers and their staff.
“When a financial adviser or practice staff member is able to change and update client information direct to the policy system of an insurer they feel in greater control of the administration process by removing duplication and errors,” Sciarrone said.
“Practice principals want to make life easier for their practice administration staff and web-based self-service is one of the most efficient ways of enabling staff to take control over the administration process and streamline workflow.”
Other insurers have also moved into the self-service portal space with Zurich rebranding and relaunching its risk adviser portal in May, while TAL revamped its online group life insurance service in the same month, and ClearView launched an online policy reporting service in March.
