TAL appoints Chief Claims Officer

TAL has announced that Georgina Croft has been appointed as Chief Claims Officer and will join its Executive Team.

Croft joins TAL after 13 years at Westpac where she held a number of senior leadership roles, including Chief Operating Officer of the bank’s Insurance Division and most recently as Chief Customer Services Officer at BT Financial Group.

The company says Croft brings experience leading large operational teams and has had accountability for front line customer service functions as well as broader experience across mergers and acquisitions, transformational change, risk and compliance, and corporate governance.

Group CEO and Managing Director, Brett Clark says he’s delighted to welcome Croft and notes that TAL “…remains focused on delivering industry-leading claims experience and claims outcomes for our customers and partners, supported by a committed investment program in technology and digital capabilities.”

He adds that  Croft’s “…extensive leadership experience and customer focus joined with TAL’s continued investment in digital-first claims services and our people, will continue to make the end-to-end claims experience better, faster and simpler for our customers.”

Croft says she is thrilled to be joining TAL “…and supporting the valuable role that it plays in providing protection to more than five million Australians.”