Concerns Raised as Consumers Turn to AI for Advice
Three in five Australians say they would trust financial advice from AI programs such as ChatGPT. The finding is revealed in a new report commissioned by industry body CALI.
Its research found more than 20%...
Colonial First State Expands Digital Insurance Services
Colonial First State (CFS), in partnership with AIA Australia, has launched a new digital insurance claims service that says will make it simpler and faster for Superannuation members to lodge an insurance claim.
CFS currently...
Early Rehab Improves Recovery – Report
New research from Swiss Re Life & Health has found that early rehabilitation can significantly improve health, recovery and return-to-work outcomes for those experiencing injury or illness.
Rehabilitation Watch 2025 provides a market view of...
Mike Downey Calls Time
Life insurance industry senior exec, Michael Downey, has announced his retirement from full time rolls to colleagues and close industry associates, bringing to an end a tenure of more than forty years in the...
AFCA Strengthens Senior Management Team
AFCA has announced three senior executive appointments as it responds to rising demand and increasing complexity in financial complaints.
Deborah Jenkins has been appointed the organisation’s inaugural Chief Customer Officer, while Stevie-Ann Dovico joins as...
General Advice: Clarifying a Growing Advice Model in Life Insurance
[Sponsored Content] General Advice is being adopted more and more as advisers, licensees and insurers look for scalable ways to support consumers who want guidance but may not require tailored recommendations.
Latest Poll – Adviser Numbers and Industry Sustainability
Our latest poll asks you to consider the combination of issues impacting the sustainability of Australia’s life insurance sector.
As pointed out by Lifespan CEO, Eugene Ardino, at the Zurich Sustainability Round Table, reduced new...
Call for New Solutions to Insure Episodic Disability
The life insurance sector appears to be in the process of developing strategies and solutions to better insure consumers for episodic disability conditions.
This initiative is borne of the sustainability challenges presently confronting the sector,...
Risk Hub Launches New Tools for Advisers
A new advice technology offering from Risk Hub aims to streamline risk advice conversations by helping advisers conduct needs analyses and gather accurate client data efficiently.
The business has launched two tools, a risk needs...
Insurer Warned Over Medical Consent Breach
The LCCC has sanctioned an insurer for collecting customers’ medical information without first obtaining valid consent.
The breach relates to failures between March 2020 and March 2024, during which the un-named insurer gathered medical information...