AIA has enhanced its online claims functionality in an effort to reduce delays around the assessment of claims made by employees covered by group life policies.
The insurer stated the enhancements were also designed to assist employees gain earlier access to occupational rehabilitation and intervention and builds upon the system rolled out to Sunsuper in December 2015.
AIA said the current batch of improvements would allow employees to access employer company data from a central repository and would pre-populate all relevant employer related fields when making a claim, which is then sent to the relevant contact at the employer for their processing of the claim.
Employees have also been given centralised access via interactive employer logon page providing them with a ‘one to many’ relationship with claims with the need to only log into the eClaims system once.
“This saves considerable time for the member in lodging a claim and means that employers will get claim information quickly in one centralised place rather than members sending claims forms to different people. The employer is alerted to the claim at the start of the claims process and can also work with their employee to start appropriate rehabilitation, if applicable,” AIA Australia Chief Group Insurance Officer, Stephanie Phillips said.
“The employer also receives an online employer statement so they can track all claims in one place rather than having to go through emails. Again, this means that the employer can be across members’ claims and provide the right help and guidance when needed.”
