ClearView Wealth has appointed a senior rehabilitation specialist to the newly-created position of Rehabilitation Manager, reflecting current trends in life company claims management.
A statement from the insurer says it has appointed Alicia Edwards to the new role, who will be responsible for designing the group’s rehabilitation proposition to ensure best practice customer outcomes.
Her responsibilities will include technical advice, support and ongoing mentoring to claim assessors on return-to-work strategies and employability, and identification and management of occupational rehabilitation cases.
Edwards will report to ClearView Chief Claims Officer Joanne Faglioni who says the company is always looking for ways to add value for its customers and advisers.
“A key area of focus has been on increasing our claims capability and enhancing our claims proposition.”
She says Edwards will be responsible for building a strong, holistic vocational rehab service, which spans exercise, career counselling and business coaching including executive business coaching.
…Our goal is to provide a highly valued service…
“Our goal is to provide a highly valued service that can be tailored to meet the individual needs of our customers.”
Before joining ClearView, Edwards was a Senior Rehabilitation Consultant at OnePath/Zurich. Prior to that, she held a number of roles at Konekt, Australia’s largest private sector provider of organisational health and risk management solutions.
Edwards says there is “…a growing recognition of the positive impact that occupational rehabilitation can have on assisting customers to return to wellness and return to work, if they are able and ready to do so.”
As part of the group’s ClearView ClearChoice product series, customers may be able to access a range of rehabilitation and return-to-work support including funding to cover the cost of retraining and reskilling, and business coaching.
ClearView is a signatory to the “Realising the Health Benefits of Good Work Consensus Statement”, an initiative of the Australasian Faculty of Occupational and Environmental Medicine; a faculty of the Royal Australasian College of Physicians.
