There was significant reader interest this week in TAL’s launch of real- time alteration quotes for existing customers…

TAL has launched real-time alteration quotes for existing customers, which the insurer says supports advisers to efficiently review and update clients’ insurance cover.

A statement from TAL says the new quoting technology is built directly in response to adviser feedback and is the first part of a significant program of technology enhancements.

David Arthur …the goal is to simplify the quote alteration process

The company says real-time alteration quotes “…provide instant premium calculations so advisers can present potential cost-saving options to their clients.”

Other capabilities include:

  • Decrease sum insured
  • Reverse/decline indexation
  • Change payment frequency
  • Change waiting and benefit periods
  • Change smoker status
  • Change from Agreed to Indemnity
  • Removal of benefit options
  • Cancel cover

David Arthur, General Manager of Technology Delivery at TAL,  says the company knows time is valuable for advisers and their clients and that’s why it continues to invest in technology to streamline insurance processes “…enabling advisers to provide timely and tailored risk solutions, and ultimately enhance the overall experience for both advisers and their clients.”

Arthur adds the goal is to simplify the quote alteration process “…so advisers spend less time on administrative tasks…”

“Earlier this year, we asked advisers how TAL could support them in servicing existing clients. Their feedback, along with the most common requests such as decreasing sum insured or permanently removing CPI indexation, was key to developing the new real-time alteration quotes functionality.”

TAL told Riskinfo that at present to request a quote advisers need to call, email or submit a webform and it can take several days for an adviser to be sent a quote manually via email.

Arthur says TAL recognises the need to continuously improve the adviser digital experience and will consult with advisers as it makes ongoing enhancements.

…we will add further functionality in September, including premium projections, increases, and adding cover options…

“Looking ahead, we will add further functionality in September, including premium projections, increases, and adding cover options—all features requested by advisers.”

TAL says the new technology received positive feedback from advisers during the testing phase.

It quotes one adviser as saying: “The new tool has made providing my clients with insurance options smooth and seamless. From my experience so far, this technology will make interactions with TAL faster since there is less need for back and forth with the insurer.”

In conjunction with real-time alteration quotes, TAL has launched the Tech Hub where advisers can find details about other new and upcoming Adviser Centre enhancements including resources to help get the most from digital interactions with the insurer.


Comments are closed.