TAL – Investing to Support the Next Generation of Needs, Customers

TAL has released its Our Contribution 2025/26 report which highlights how the life insurer is investing to support more Australians through changing protection needs, mental health challenges and the transition to retirement.

TAL Group CEO and Managing Director Fiona Macgregor says the report reflects how TAL is responding to the needs of modern Australia.

“Behind every claim is a person, a family and a story. Our most visible contribution is the financial support we provide … but it is about more than financial outcomes. It’s about choice, plans, family, legacy and helping people find a new normal in challenging situations.”

She says that Australian economy continues to evolve, and TAL is seeing this reflected in customers’ needs.

“Uncertain times elevate the importance of the safety net, and Australians are holding onto their cover. Against this backdrop, we made meaningful progress against our FY25-30 strategy, stepping up our investment in claims, in digital, and in the products, services and partnerships that will help us respond to the needs of modern Australia. Alongside this, we continued to invest in our people and in building a thriving and adaptive workplace.”

Chair of the TAL Board, David Cohen, says the report highlights a collective effort to deliver on TAL’s purpose and make a positive impact.

Mental ill health remained TAL’s leading cause of claim for the fifth consecutive year, which the company says reinforces the need for evidence-based support that helps customers return to wellness and work.

…mental ill health has become an era-defining priority…

Macgregor says mental ill health has become an era-defining priority for TAL, the industry and the communities it serves.

“We are evolving the support we provide, including leveraging the expertise of new and existing partners to ensure our work is grounded in evidence and our customers’ actual experience, and developing products with a bias toward recovery.”

The insurer says that last year, it focused on reaching and helping more Australians, including younger people who are under-served and under-protected, by innovating to make protection more relevant, affordable and accessible.

“New propositions, including backd by TAL for casual and contract workers and cover designed for access via mortgage brokers, recognise changing working patterns and the most relevant life stages to access cover.” The insurer also launched the ‘Life Takes Guts – protecting it should be easy’ campaign to support this focus.

With millions of Australians set to retire in the next decade, TAL’s work with retirement partners, aims to help more Australians establish an income for life beyond their working years.

The company says continued investment in digital innovation, AI and technology is helping it create simpler and safer experiences for its customers, partners and people.

The company points to the 2025/26 report highlights as including:

• Together with partners, TAL protects five million customers and their families
• $4.7 billion paid in claims to 57,011 customers and their families (see: TAL Pays $4.7 Billion in Claims)
• 75% of claims payments were for living benefits, supporting customers living with or recovering from an illness or injury
• Innovated TPD to meet modern customer needs, launching the recovery-aligned TPD Support Option
• ‘Life takes guts – protecting it should be easy’ brand refresh and national campaign launched
• Celebrated 10 years of TAL Community Foundation, contributing 23,600 hours of employee volunteering and over $9 million to  communities

Click here and on the image below for the full report.