Asteron has taken out the 2011 CoreData Life Company of the Year Award, the third consecutive year it has won this title.
This Award is based on CoreData’s annual Risk Study survey, in which advisers rate their satisfaction levels across eleven key service criteria for their main insurance company provider.
Of the eleven criteria, advisers ranked ‘Image and Reputation’ as the biggest component driver of adviser satisfaction with their main risk provider. This is the third year in a row that this criterion has ranked number one with advisers, which CoreData says most likely reflects the flight to security by consumers amid continued economic uncertainty.
TAL (formerly TOWER Australia) was the runner up in this year’s Award, followed by BT, with both groups achieving ‘Highly Commended’ status. AXA and Macquarie Life were next in line, both receiving a ‘Commended’ outcome.
The eleven criteria that advisers rated, which include over 60 individual ‘service metrics’, were:
- New business – submissions
- New business – underwriting
- Overall end-to-end new business processing
- Post-sale administration and call centres
- Communications
- Claims
- Product offer
- Commissions
- Business development and support
- Education and support
- Image and reputation
Asteron’s Executive General Manager, Jordan Hawke, said: “Asteron is proud to have won this award for the third year in a row. This is such a strong signal of the support for Asteron shown by those advisers and planners who use us as their main risk provider.”
Mr Hawke added: “Our strategy is to be a risk-specialist aligned to IFAs and we will continue to review our offer to ensure that more Australians can get access to appropriate levels of cover through our products and services, and quality advice through IFAs.”
