TAL recently conducted an industry event at which it articulated its plans, including its agenda to ensure health and wellness forms an integral component of its future value add for consumers and partners.
Speaking at the ‘Future of Better Health event, which was held in Sydney, TAL CEO, Brett Clark, noted the life insurance market in Australia is undergoing a once-in-a-generation change: “…and within that there also lies a once-in-a-generation opportunity,” he said, adding:
“We have an opportunity to step back and reassess the value we provide to our customers, and in doing so, to redefine the relationship we collectively have with them to ensure it is meaningful, valuable and valued today and into the future.”
Clark said the life insurance industry has its roots in a mutuality and shared values with the community. In seeking to live those values, Clark said an important and obvious starting point is supporting its policy holders and the broader community in better health through both the good times and bad.
The event included a panel discussion on related topics, featuring experts including:
- Professor Michael Boyer: Chief Clinical Officer at Chris O’Brien Lifehouse
- Nick Glozier, Professor of Psychological Medicine at University of Sydney
Also on the panel were four-time Olympian and mental health advocate, Libby Trickett and Designer and TV personality Barry Du Bois, who shared their own health experiences.
TAL notes its health proposition is focussed on two areas:
- Enhancing customers’ health during good times through prevention
- Supporting a return to their best health in challenging times
This initiative by TAL follows the recent enhancement it announced to its TAL Health Sense service (see: TAL Launches Health Sense Plus).