TAL has announced the launch of its Claims Hub, a digital platform designed to demystify the claims journey for customers and provide enhanced support to as they progress through the claims process.
The platform was developed to work alongside TAL’s claims team, helping customers understand what to expect during claim time.
Customers will be able to view information around:
- TAL’s claims paid
- Claims acceptance rates
- Explanations around why claims may be declined
- Frequently asked claims questions answered in video format
TAL Chief Claims Officer, Jenny Oliver, says recognising the claims process is a challenging time in any claimant’s life, its Claims Hub was designed to help address some of those challenges and provide added clarity and confidence during claim time.
“Adding to TAL’s continuous claims improvement program, which aims to simplify all processes and provide certainty for our customers, the Claims Hub offers a platform of resources to help navigate the claims process and improve our customers’ experience,” Oliver said.
“Paying claims is at the heart of what we do. The Claims Hub adds an additional layer of education for our customers, providing them with easy-to-digest information and guidance around our products, the claims process and how to look after their health and wellbeing during claim time,” she said.
Click here to view TAL’s Claims Hub.
