AIA Australia Launches Medix Medical Service


AIA Australia has partnered with global healthcare management provider, Medix, to launch a new value-added service for its customers.

From 1 May 2020, the insurer’s life and health insurance customers will have complimentary access to the Medix Personal Medical Case Management Service, which offers support to those dealing with serious illnesses via the Medix global network of in-house doctors and medical specialists.

AIA Australia’s Damien Mu …we want to support our customers in a variety of ways

According to a release from AIA Australia, Medix’ sole focus is on providing its customers with access to the best personalised care for their treatment and recovery. When a customer engages Medix to act on their behalf, the provider begins by appointing a local case management team, headed by a local registered medical practitioner (the case manager) and a supporting nurse.

The case manager consults with specialists within the global Medix network, collating what is intended to be a comprehensive report of their professional evaluations of the diagnosis and the best treatment options. They then discuss the report with the customer and their treating doctor, with the purpose of helping them decide on their preferred course of action.

Director and CEO of AIA Australia and New Zealand, Damien Mu, said the insurer’s partnership with Medix is part of its commitment to helping people live healthier, longer, better lives:

We want to be more than just a payer of claims…

“We want to be more than just a payer of claims; we want to support our customers in a variety of ways when they need us most. Medix will help provide peace of mind for those unsure of their diagnosis and provide guidance throughout the process for those that need this support,” said Mu.

The insurer notes that its customers are under no obligation to use the Medix service, nor to accept any of the recommendations. It says Medix will handle a customer’s personal information in accordance with Australian privacy laws, and AIA Australia will never share a customer’s medical information with Medix, nor will Medix share a customer’s information with AIA Australia, unless the customer has given their consent.

This brief video provides a background to the creation of the Medix Personal Medical Case Service…